Bilingual Recruitment Coordinator/Customer Engagement (French & English) - Markham

Job Description

Bilingual Recruitment Coordinator / Customer Engagement (French & English) - Markham

About Prime Hires

Prime Hires is searching for a Bilingual Recruitment Coordinator / Customer Engagement professional to support our VMS Temporary Staffing Division in Markham. This role plays a critical part in supporting high‑volume recruitment delivery by managing candidate communication, onboarding coordination, and compliance processes for our enterprise clients.

The Recruitment Coordinator works closely with VMS Recruiters and Account Managers to ensure a smooth, professional, and compliant candidate experience from initial engagement through onboarding. This position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast‑paced, high‑volume environment.

Key Accountabilities

• Act as a primary point of contact for candidate inquiries, providing timely, accurate, and professional responses in both French and English.


• Support candidate onboarding processes, including documentation collection, employment verification, and completion of required forms.


• Prepare, validate, and track paperwork required for background checks (criminal and/or credit, where applicable).


• Ensure onboarding and documentation processes meet VMS requirements, internal governance standards, and Canadian employment legislation.


• Maintain accurate and up‑to‑date candidate records, notes, and status changes within Bullhorn (ATS).


• Partner closely with VMS Recruiters to support recruitment delivery through coordination and administrative support.


• Monitor onboarding progress and proactively follow up with candidates to ensure timely completion.


• Escalate compliance, documentation, or onboarding issues as required.


• Leverage AI‑enabled tools to support communication, follow‑ups, and workflow efficiency.


• Support recruitment and onboarding projects as needed.


• Contribute to a positive, professional, and team‑oriented environment.

Knowledge, Experience & Qualifications

• 2–3 years of experience in customer service, recruitment coordination, staffing, HR, or professional services.


• Experience supporting high‑volume recruitment; VMS or MSP experience is considered a strong asset.


• Bilingual in French & English (spoken and written) — required.


• Experience using Bullhorn or another ATS is considered an asset.


• Comfortable working with MS Office and Office 365 tools (Outlook, Word, Excel, SharePoint, Adobe Acrobat).


• Strong understanding of compliance, governance, and Canadian employment standards.


• Exceptional written and verbal communication skills.


• Highly organized with strong attention to detail and follow‑through.


• Positive, adaptable, and solution‑focused mindset.


• Bachelor’s degree and/or post‑secondary education is an asset.

Why Join Prime Hires?

At Prime Hires, our mandate is simple — to provide top‑tier talent to our clients and exceptional career opportunities to our candidates while ensuring the right fit for both. With nearly three decades of experience and offices across North America, we have built our reputation on trust, long‑term relationships, and delivery excellence.

Our expertise spans Temporary, Contract, and Permanent placements across Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

A Modern, Tech‑Enabled Search Environment

• AI‑driven capabilities


• Automation and CRM intelligence (Bullhorn)


• Process‑driven recruitment delivery within VMS programs.


• Hybrid workflow designed for focus, speed, and accuracy.

Compensation & Benefits

• Competitive salary


• 100% employer‑paid benefits (medical, dental, vision, wellness, prescriptions)


• 100% employer‑matched GRSP program


• Development, coaching, and a high‑performance team environment


• Hybrid workspace in Markham

We use AI technology as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

How to Apply

If you are a motivated professional looking to support a high‑performing VMS recruitment team, please submit your resume outlining your qualifications and relevant experience.

Prime Hires is an equal opportunity employer committed to diversity and inclusion. We actively seek to foster a representative and inclusive workforce and welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors.