YMCA Experience Associate

Job Description

Job Description

Job Description

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

YMCA Experience Associates ensure that members, guests, and participants have positive and welcoming experiences while visiting our Centre. This position is responsible for processing membership sales, services, and program registrations, which directly contributes to member satisfaction and the overall success of YMCA programs. The Experience Associate delivers exceptional customer service and resolving member inquiries efficiently and professionally.

This position requires flexible hours including mornings, afternoons, evenings, weekends and stat holidays. Shifts may be scheduled between Monday-Friday: 7am-10pm and Saturday-Sunday: 8:30am-6pm. Times are approximate due to facility rentals that may adjust hours of operation.

Responsibilities:

• Promote and facilitate a positive YMCA experience for anyone who visits our centres, role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
• Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services.
• Greet participants and check them in for the program they are attending in the POS System, adhere to cash handling policy and procedure where appropriate.
• Respond to all requests and concerns in a timely manner.
• Respect the confidential information of members/participants/guests.
• Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Service That Shines Standards are met or exceeded.
• Ensure work area (lobby, desk, and entry) is clean and maintained.
• Ensure the safety and security of everyone who visit our centres, follow the Centre’s emergency response procedures.
• Monitors and reinforces member/guest behavior in accordance with the Member and Participant Code of Conduct.

Qualifications:

• High School Diploma or equivalent.
• Previous customer service experience is an asset.
• Flexible availability – including early mornings, evenings, weekends and stat holidays.
• Able to obtain a Police Information Check and Vulnerable Sector Search.
• Intermediate First Aid/CPR is an asset.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.