Spare Hospitality Attendants, On-Board Service

Job Description

POSITION: Spare Hospitality Attendants, On-Board Service (OBS)

REPORTS TO: Supervisor, Hospitality and On-Board Service

DEPARTMENT: Passenger Services

LOCATION: North Bay

REFERENCE:

RATE OF PAY: $ $31.50/hour (Increases set out as per the collective agreement.

Full rate effective after 1 year of service)

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1100 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

Ontario Northland takes pride in leading the reinstatement of passenger rail services in Northeastern Ontario, a crucial initiative aimed at enhancing regional connectivity. As we progress on this important undertaking, we are actively seeking dedicated and skilled individuals to join our esteemed Northlander team. As a valued member of the Northlander team, you'll have the opportunity to collaborate across various disciplines, contributing your expertise to shape the future of transportation in Ontario and foster vital connections within communities. Don't miss an opportunity to contribute to the new era of the Northlander– apply now and embark on a rewarding career with Ontario Northland

ACCOUNTABILITY STATEMENT:

The Hospitality Attendant, OBS, is accountable for delivering exceptional customer service and maintaining a welcoming onboard environment to ensure a smooth and enjoyable travel experience for all Northlander passengers. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs.

MAJOR DUTIES/ RESPONSIBILITIES:

Provide exceptional hospitality and customer service to passengers, ensuring customer satisfaction and comfort
Greet passengers and provide assistance with luggage and boarding
Assist/direct passenger to their assigned seat
Take food & beverage orders from passengers accepting payment in an accurate and efficient manner
Communicate important safety information and safety procedures to passengers and enforce safety regulations
Respond promptly to requests for assistance
Address and resolve any passenger complaints or issues effectively and professionally
Escalate serious concerns to the Supervisor when necessary
Work closely with fellow attendants and other staff ensuring seamless delivery of service
Gather feedback from passengers regarding their experience
Suggest improvements to the process or service based on passenger comments and observations
Ensure the cleanliness and organization of the galley, seating areas and restroom facilities
Keep passengers informed by making necessary announcements throughout their journey
Promote onboard services (Wi-Fi-infotainment), Northlander App,
Drive sales of featured meals/snacks/ /beverages, promotional items and comfort kits
Complete daily sales reports, identify waste, perform inventory
Notify Service Supervisor about low stock levels
Communicate with Service Supervisor platform conditions and when it is safe to proceed during boarding and alighting at intermediate stops
As a spare board employee, must have the flexibility to be available 2 hours prior to train scheduled departure times

REQUIREMENTS:

High school diploma or GED
1 – 2 years' experience in the hospitality or customer service sector (experience in the transportation sector is a plus)
Valid Food Handling certificate, Smart Serve and CPR preferred
Proficient in Point of Sale (POS) systems
Experienced in handling cash, credit, and digital payments
Background in food and beverage service, delivering high-quality customer experiences
Bilingual in English and French (verbal)
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Experience with reservation and POS systems (Moneris, Square, etc)
Knowledge of Federal and Provincial Health & Safety regulations
Training in critical incident stress management and peer support
Skilled in de-escalation techniques (e.g. Trauma-Informed Care, Non-Violent Crisis Intervention)
Excellent time management and organizational abilities
High attention to detail and accuracy
Effective problem-solving and decision-making skills
Collaborative team player with strong interpersonal skills
Ability to work long days and split shifts
Commitment to health and safety
Must be able to work shift schedules that may include weekends, holidays, evenings and overnights

APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: March 8, 2026, no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply:

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Ontario Northland reserves the right to discontinue with the consideration of your application.

If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.

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