Server-Local Candidates Only

Job Description

Local candidates only

Liverpool, Bridgewater, and Shelburne, NS area

Job description

The Server will report to the Service Manager and will be responsible for serving and sometimes preparing alcohol and/or non-alcoholic beverages and food. A Server must interact with customers, collect money, take orders, and serve drinks and food. They will also be responsible for the execution of their respected opening and closing duties. Servers must have in-depth knowledge of the menu selections to accurately answer guest questions and communicate with the kitchen regarding food substitutions, length of wait, re-cook orders, dietary requirements and all allergies.

Responsibilities

● Ensure uniform and personal appearance are clean, wrinkle free and professional

● Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption including disinfecting hands prior to handling food

● Inspect the cleanliness and presentation of all china, glass and silver prior to use

● Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guests' names when possible

● Take orders from customers and ensure these are given to the appropriate person to execute

● Maintain familiarity with the composition of all menu items

● Serve food and beverages in accordance with laid-down standards, but above all in a professional, courteous manner

● Clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements

● Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items

● Clean and refill cruet and condiment sets, order branded sauces and chutneys to ensure consistent supply

● Ensure that flowers and table decorations are fresh and comply with agreed standards

● Set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair

● Ensure sideboards on stations are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment

● Anticipate guests' service needs including asking questions of guests to better understand and act on their needs

● Actively listen and respond positively to guests' questions, concerns and requests using brand or property specific process to resolve issues, delight and build trust

● Clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed, yet allowing customers to finish their meal without feeling rushed

● Ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment

● Aid individuals with disabilities including assisting visually, hearing or physically impaired guests with in the WPBR guidelines

● Assist team members to ensure proper coverage and prompt guest service

● Follow appropriate procedures for serving alcohol

● Complete closing duties including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, re-stocking items, turning off lights, locking doors and completing daily cleaning checklist

● Ensure customers are having an enjoyable experience

● Ensure customers are of legal drinking age

● Ensure customers are not drinking in excess

● Serve and have knowledge of food being served

● Balance cash receipts

● Communicate with the kitchen to ensure proper service

● Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program

● Adhere to all environmental policies and programs as required

● Other duties as assigned

Requirements

● Proven experience in a busy atmosphere

● Serve It Right certification

● At least one year of related work experience

● Knowledge of basic sanitation controls and purpose and use of cleaning supplies

● Knowledge of food handling safety and sanitation procedures

● Must possess excellent customer service skills

Detail-oriented

Job Types: Full-time, Part-time, Permanent, Seasonal

Pay: $16.50 per hour

Benefits:

• Company events
• Discounted or free food
• Flexible schedule
• On-site gym
• On-site parking

Experience:

• serving: 2 years (preferred)

Licence/Certification:

• Smart Serve, SIR or equivalent (preferred)

Work Location: In person