Regional Support Coordinator

Job Description

Community Integrated Care is currently seeking a Regional Support Co-ordinator based in Durham who will support our North East services.

The purpose of the role is to coordinate systems, processes and administrative duties within the service providing support to managers in terms of purchasing and supply, collation of reports and coordination of training. You will also be the first contact for enquiry management, offering professional and efficient customer service to both internal and external customers.

Proficient in MS Office applications and with excellent IT skills, we are looking for a problem solver with a proactive, innovative and dedicated approach to completing work. Good communication and interpersonal skills are essential as well as an ability to take the lead on task completion activities, with minimal supervision and the ability to work as part of a team.

It is also important that you share our company values which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support.

To act as the initial point of contact for enquiry management including telephone and emails both incoming and outgoing  Development of internal process for enquiry management, referral capture and bookings  Ensuring professional and efficient customer service to visitors and staff utilising marketing and branding materials  Data input, recording, analysis and report creation, utilising internal systems and databases as required  Work towards continuous development/improvements of systems and databases  Coordinating incoming and outgoing correspondence as directed by the needs of the service  Work towards the development of coherent and consistent filing management and document control for services across Scotland  Proficient use of all Microsoft Office Applications (Word, Excel, PowerPoint and Visio) and the presentation of information  Portraying a positive and professional image of Community Integrated Care at all times

Liaise directly with internal and external parties to communicate regional updates as appropriate ensuring the effective, efficient and timely flow of information to and from the service  Record, monitor and update service quality requirements, accessing our internal IT System (Q Pulse) as required  To attend and participate in organisational supervision processes in line with the policies and procedures  Attend, minute and follow up actions for localised team meetings or service specific meetings

• Order goods and materials using the on-line system for re-ordering  Identify ways to maximise income/reduce unnecessary outgoings and work with the Service Manager / Head of Service to ensure the region is operating within budget  Keep up to date on the most efficient use of office equipment  Prepare monthly statistical reports for the Service Manager / Head of Service  In line with Health and Safety requirements, staff are expected to treat all property and equipment with care and to use and store correctly, reporting any faults where necessary in line with company policy  Collate and update report information to compile weekly summary documents for the service  Assist with financial management protocols for the service  Support the Service Manager / Head of Service in ad hoc service projects such as research, review, data collation and report development to a high standard  Organise and maintain an efficient filing system for all associated projects , In return, we offer you a great experience in a warm and vibrant environment togethter with the opportunity to develop your skills. You will also have access to a range of benefits to meet your individual needs including;
• Contributory pension scheme
• Retail discounts
• Leisure savings
• Holiday and travel discounts
• Employee of the month scheme and other recognition schemes

Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We're really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.