Operations Manager – Food

Job Description

Accencis Group — Accelerate. Empower. Grow. is a fast-growing Canadian franchisor and brand management company with a proven track record of building, scaling, and operating premium brands across food, beverage, wellness, fitness, and lifestyle sectors.

Since launching its first concept in 2014, Accencis has grown into a multi-brand platform with over 18 distinctive concepts including The Captain's Boil, % Arabica, Midori Ramen, Dear Saigon, Glass Kitchen, HeyTea, Rumble Boxing, Pears, Bakebe, Susu Siam, Altitude Golf, Osha Mookata, and Hiyogurt. The group is led by experienced entrepreneurs, executives, former franchisees, and strategic investors who focus on disciplined growth through strong unit economics, operational excellence, and hands-on brand support.

Over the coming years, Accencis is projected to operate 115+ locations globally, with a strong emphasis on flagship concepts that establish best-in-class operating standards and scalable playbooks.

Job description

We are seeking an experienced and results-driven Operations Manager with deep expertise in food & beverage franchising. This leadership role is responsible for driving operational excellence across our multi-brand franchise network through standardized systems, structured training programs, strong franchisee performance management, and cross-functional collaboration—particularly with Marketing to ensure successful campaign launches and measurable sales growth.

Key Responsibilities

Franchising Operations & Standardization

• Develop, refine, and enforce standardized SOPs across all franchise locations.
• Maintain and update comprehensive Operations Manuals and execution playbooks.
• Ensure consistent brand standards and scalable operational processes across multiple brands.
• Identify operational gaps and implement corrective action plans.

Franchisee Training & Development

• Design and lead structured onboarding programs for new franchisees, including pre-opening and post-opening support.
• Develop training modules covering operations, financial literacy, cost control, customer experience, and leadership development.
• Implement ongoing continuing education programs and operational workshops.
• Establish franchisee certification standards prior to store launch.

• Measure training effectiveness through performance metrics and operational improvements.

• Systems Implementation & Operational Infrastructure

• Lead implementation and optimization of POS, inventory management, labor scheduling, and reporting systems.

• Develop standardized KPI dashboards and performance scorecards for franchisees.
• Drive adoption of digital tools and ensure proper system training.

• Evaluate new technologies to enhance operational efficiency and profitability.

• Sales Growth, Marketing Execution & Franchisee Performance

• Partner closely with the Marketing team to plan and execute national and regional campaigns.

• Ensure operational readiness for promotional rollouts, including staffing, supply chain, and execution alignment.
• Develop campaign execution checklists and rollout playbooks for franchisees.
• Monitor store-level KPIs including sales, labor %, food cost %, and guest satisfaction.
• Analyze campaign performance and provide actionable recommendations for improvement.

• Support franchisees with local marketing initiatives aligned with brand strategy.

• Compliance, Auditing & Brand Protection

• Conduct regular operational audits to ensure compliance with brand standards and food safety regulations.

• Implement corrective action plans where necessary to protect brand integrity.

• Ensure adherence to franchise agreements and operational policies.

• New Store Openings & Expansion Support

• Lead operational readiness planning for new franchise launches.

• Oversee pre-opening training and grand opening execution support.
• Provide post-opening performance stabilization plans to accelerate ramp-up.

Qualifications & Skills

• Bachelor's degree in Business, Operations, Supply Chain, or related field (MBA preferred).
• 5+ years of multi-unit operations experience, with minimum 2 years in food & beverage franchising.
• Proven experience building franchise systems, training programs, and operational infrastructure.
• Strong financial acumen with ability to interpret P&L statements and drive profitability.
• Experience collaborating cross-functionally with Marketing to execute campaigns.
• Strong leadership, communication, and relationship-building skills.
• Ability to thrive in a fast-paced, high-growth, multi-brand franchising environment.

Job Types: Full-time, Permanent

Pay: $68,000.00-$72,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person