Full Time Key Holder

Job Description

Key Holder

Job Description

Department: Retail

Reports to: Store Manager

Supervisory Responsibility: Sales Associates

Position Overview

The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.

Key Responsibilities

Store Opening & Closing
Open and close the store according to company procedures
Ensure all security systems are activated and operational
Team Development & Supervision
On-boarding: Embrace new and promoted employees within the team and promote accelerated productivity
Training: Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance
Evaluating: Use performance tools to provide regular feedback to staff and support their professional growth.
Great Fun Atmosphere: Foster a positive and motivating work environment, encouraging teamwork and open communication
Customer Service Leadership
Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit
Resolve Issues: Handle complex customer service situations efficiently and escalate issues when
Foster Loyalty: Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering where necessary.
Sales & Store Operations
Assist in achieving sales targets by actively promoting products and up-selling
Ensure merchandise is well-stocked, organized, and displayed according to company standards
Assist with inventory counts and restocking shelves
Ensure accurate record-keeping of inventory movements
Maintain store cleanliness and organization
Report any maintenance or security issues to higher management
Handle cash register operations, including processing transactions, returns, and exchanges
Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational
Communication:
Read current and relevant information on staff communication boards
Effective email management to share relevant corporate and store information with the store team
Participate in management and store meetings to align on sales and operational objectives and achieve budgets

POSITION REQUIREMENTSEducation:High School or College Degree or commensurate retail experience Previous ExperienceMinimum 2 years' experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)Required Skills & AttributesCommunication skills – Clear and effective communication skills with team members and customers.

Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals.

Customer Focus – Strong commitment to providing excellent customer service.

Strong computer and system skills – Proficiency in Microsoft Excel and POS system

Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively.

KEY COMPETENCIES

PHYSICAL WORKING CONDITIONS

PassionCustomer Service FocusAccountabilityLeadershipTeamworkAdaptabilityCommunicationContinuous Learning

The physical environment of this position requires the employee to work mainly indoors
Be able to stand, walk, bend, crouch, and reach for extended periods of time
Climb ladders in order to retrieve products on top shelves
Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.

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