Director, Operations - Sydney

Job Description

JOB DESCRIPTION

Under the general direction of the Vice President, Atlantic Operations, this position is responsible for the profitability of Casino Nova Scotia’s Sydney location, executing plans to drive business and engage the community through Gaming Operations, Hospitality and Entertainment. Plans and directs all aspects of the operation at the site level as per corporate strategy. Ensures adherence to all policies and procedures, motivates and leads by example and provides a learning environment while establishing a safe and welcoming work environment for all employees. Develops performance objectives and delivers performance evaluations for direct reports. Spearheads and implements all new business and operational initiatives. Actively participates in the recruitment and hiring process. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture of providing outstanding entertainment experiences.

Position Summary

Under the general direction of the Vice President, Atlantic Operations, this position is responsible for the profitability of Casino Nova Scotia’s Sydney location, executing plans to drive business and engage the community through Gaming Operations, Hospitality and Entertainment. Plans and directs all aspects of the operation at the site level as per corporate strategy. Ensures adherence to all policies and procedures, motivates and leads by example and provides a learning environment while establishing a safe and welcoming work environment for all employees. Develops performance objectives and delivers performance evaluations for direct reports. Spearheads and implements all new business and operational initiatives. Actively participates in the recruitment and hiring process. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture of providing outstanding entertainment experiences.

Key Accountabilities

• Provides leadership, direction and mentoring to the Sydney management team; directs all functions at the site; develops performance objectives and delivers performance evaluations for direct reports


• Plans, directs and implements all strategic business and operational plans at the site level as per corporate strategy


• Develops strategy (inclusive of marketing plans) to engage and attract new business as well as to increase visitation/spend of current casino guests


• Works collaboratively with the Vice President, Atlantic Operations and Director of Operations, CNS Halifax to strategically manage and align all CNS properties


• Proactively promotes the casino externally and represents the organization at various community and business-to-business functions


• Responsible for revenue generation; develops and ensures achievement of the budget as well as goals for revenue, expenses, labour, guest service and operational standards (P&L responsibility)


• Establishes and tracks key performance measures in all operating areas (employee satisfaction, turnover, guest engagement, guest comment program, etc.)


• Provides regular financial reporting for senior management and provides recommendations for improvements and changes


• Takes appropriate and timely action to address significant variances to budget or negative trends


• Acts as the site‑level liaison for all provincial government partners and regulators including, but not limited to, NSGC and NSAGFTD


• Identifies and implements efficiencies to maximize revenues, minimize expenses, enhance the guest experience and provide a safe and welcoming work environment for all employees; actively seeks feedback from guests and employees regarding improvements and satisfaction


• Responds to and resolves issues as escalated; maintains positive employee, contractor and guest relationships; fosters and creates guest loyalty


• Liaises and communicates effectively with all appropriate business units


• Develops and cultivates strong working relationships with all stakeholder: guests, employees, senior management and regulatory bodies


• Ensures compliance with licensing laws, health and safety and other statutory regulations


• Ensures consistency of procedure throughout the operation is maintained and in line with Corporate and regulatory standards


• Manages other initiatives as required

Education And Qualifications

• Post‑Secondary education in business or suitable combination of education and experience


• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication


• Computer literacy in MS Office


• Minimum 5 years of senior management experience; gaming and/or hospitality experience preferred


• Management experience in a unionized workplace considered an asset

Working Environment Considerations

• Regular casino environment, standing or walking for long periods of time, some exposure to noise, occasional exposure to confrontational situations, some travel, some non‑traditional work hours based on events/promotions