Bilingual Inside Sales Representative (French) - Toronto

Job Description

Job Description

Job Description

Bilingual Inside Sales Representative (French)

Our client is a well-established and highly respected organization serving the electrical power and utility infrastructure industry across Canada. For decades, the company has provided specialized equipment, testing services, and technical expertise that help utilities, industrial organizations, and contractors operate safely and efficiently.

With a national presence and a reputation built on safety, reliability, and technical excellence, the organization supports thousands of customers across critical infrastructure sectors. Their solutions help maintain electrical systems, protect workers operating in high-voltage environments, and ensure compliance with stringent regulatory standards.

The company partners with organizations responsible for building, maintaining, and operating the electrical systems that power communities and industries across the country. Their customers include:

• Electric utilities and power generation companies
• Industrial manufacturing facilities
• Electrical contractors and engineering firms
• Telecommunications providers
• Municipal and infrastructure organizations

As demand for safe and reliable electrical infrastructure continues to grow, the organization is expanding its sales team and seeking a Bilingual Inside Sales Representative to support customers across Canada.

The Bilingual Inside Sales Representative plays a critical role in supporting customer relationships and driving sales performance within the organization's utility and industrial markets.

This individual will serve as a key point of contact for customers—particularly French-speaking clients—providing product expertise, responding to inquiries, preparing quotations, and coordinating orders.

The role requires someone who thrives in a fast-paced technical sales environment, enjoys solving customer challenges, and can balance relationship management with operational accuracy.

Responsibilities

Customer Support & Sales Execution

• Respond to customer inquiries regarding technical information, product availability, pricing, delivery timelines, and services
• Provide accurate quotations and sales information to customers in a timely manner
• Convert prospects into customers and identify opportunities to upgrade or upsell customer requirements
• Perform diligent follow-up on outstanding quotes and customer issues to drive successful outcomes

Account & Opportunity Management

• Manage multiple customer accounts and opportunities simultaneously while maintaining a high level of organization and responsiveness
• Maintain strong relationships with customers and internal team members
• Support outside sales representatives with orders, inventory checks, and quotations

Sales Operations & Coordination

• Maintain accurate and up-to-date customer contact information within the company CRM/database
• Utilize company databases and vendor portals to obtain pricing and product information
• Troubleshoot and expedite orders while identifying alternate solutions when required
• Liaise closely with Operations, Purchasing, Shipping, vendors, and customers to ensure smooth order fulfillment

Process Improvement & Collaboration

• Contribute to the improvement and implementation of internal processes and procedures
• Share product knowledge with colleagues and collaborate across departments
• Develop strong working relationships with Operations, Purchasing, and Shipping teams to ensure customer satisfaction

Qualifications

Required Experience

• Fully bilingual in French and English (spoken and written)
• Minimum 5 years of direct sales experience in the power utility, electrical products, or industrial distribution sector
• Experience working with technical products or electrical equipment is highly preferred

Skills & Attributes

The successful candidate will demonstrate a strong customer-first mindset and thrive in a technical sales environment.
Key attributes include:

• Professional and engaging telephone presence
• Excellent written and verbal communication skills
• Strong attention to detail and order entry accuracy
• Ability to prioritize and multitask in a demanding environment
• Strong problem-solving capabilities
• Ability to work well under pressure and manage heavy workloads
• Self-motivated, collaborative, and able to work with minimal supervision
• Friendly, positive, patient, and customer-focused personality

Technical skills include:

• Proficiency with Microsoft Office applications and Outlook
• Strong computer and keyboarding skills
• Experience with MS Dynamics NAV or similar ERP systems is an asset

Why This Opportunity?

This role offers the opportunity to join a stable and growing organization operating in an essential industry supporting Canada's electrical infrastructure.
Employees benefit from:

• Exposure to the critical and rapidly evolving power infrastructure sector
• Working with customers responsible for maintaining essential systems across Canada
• A collaborative environment with strong technical expertise
• Long-term career stability within a specialized and resilient industry

Salary Range: 60,000 - 80,0000 plus bonus