Account Manager

Job Description

Role Overview

The Account Manager serves as the strategic lead and primary relationship owner for assigned key accounts. This role is responsible for driving revenue growth, strengthening long-term partnerships, and ensuring operational excellence across all client initiatives. The position requires strong commercial acumen, cross-functional leadership, and the ability to proactively identify growth opportunities while delivering exceptional client service.

Key Responsibilities

• Own and manage key client relationships, serving as the senior point of contact for all account-related matters and ensuring high levels of client satisfaction and retention.
• Develop and execute account growth strategies, identifying upselling, cross-selling, and new business opportunities within existing portfolios.
• Oversee the full order-to-delivery lifecycle, including order processing, production coordination, invoicing, fulfillment tracking, and issue resolution.
• Lead cross-functional collaboration with sales, marketing, accounting, production, product development, logistics, and design teams to ensure seamless execution of client projects.
• Drive project management for product development initiatives, sample approvals, and production runs, ensuring timelines, specifications, and quality standards are met.
• Monitor sales performance, P&L impact, inventory levels, production schedules, and marketing initiatives to support informed decision-making.
• Maintain accurate forecasting, reporting, and CRM documentation to support revenue tracking and operational planning.
• Address escalated client concerns and quality issues, coordinating timely corrective actions and continuous improvement initiatives.
• Represent the company at client meetings, trade shows, and industry events to strengthen relationships and expand business opportunities.

Required Qualifications

• Bachelor's degree in Business or related field.
• 3+ years of experience in account management or client-facing commercial roles.
• Demonstrated experience managing complex accounts and cross-functional projects.
• Strong analytical, organizational, and problem-solving skills with high attention to detail.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office Suite (advanced Excel preferred).

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have any experience in the cosmetics, beauty, or consumer goods industry? How many years?

Education:

• Bachelor's Degree (required)

Experience:

• Account management: 3 years (required)

Language:

• Chinese (preferred)

Work Location: In person