Support Staff
Job Description
The Basic Gist:
Hi, my name is The Mule. I love chef-inspired tacos, cult classics, tequila drinks, GOOD tunes, vegetarians, margaritas, graffiti, vegans, mood lighting, queso & YOU.
I should also mention I'm 100% gluten free. And I'm 100% serious about that. Our bartenders have crafted a bourbon- and tequila-focused cocktail menu that will surprise and fascinate, and we also have a variety of beers on tap.
We are Hamilton's favourite lunch spot, regular late-night haunt, and go-to destination for a great bite & drink. Our tacos range from classic to weird-and-wild-you 've-gotta-try-this.
We offer a variety of fare that is sure to satisfy either the most dedicated carnivore or delight your vegetarian and/or vegan side.
The Job:
We are looking for a new support staff member to join our team. What is a support staff member, you ask? You would wear a couple of hats including, host, food runner, busser, barback, expo, and based on your specified role each day your responsibilities can include:
- Being passionate about delivering the best experience through attentive and friendly service
- Greeting all guests as they walk through the restaurant,
- Managing and prioritizing the restaurant waitlist and ensuring the front door is managed effectively,
- Answering any incoming phone calls and politely answering any questions to the best of your ability,
- Ensuring food is properly presented prior to running it out to a guest,
- Delivering food to tables and ensuring guests have all they need,
- Offering assistance to guests by clearing away dishes, glassware, and refilling beverages as needed,
- Bussing and resetting tables with a sense of urgency,
- Re-stocking service areas throughout the shift,
- Emptying trash and spot sweeps whenever floor needs it,
- Performing opening and closing responsibilities in a timely and detailed manner,
- Offering assistance to guests by clearing away dishes, glassware, and refilling beverages as needed,
- Following all safety and sanitation policies and procedures,
- Contributing to a friendly & cooperative work environment by assisting all other team members as needed
- Receiving direction from The Mule's Management team.
The ideal candidate will have:
- Availability to work day time/late nights, weekends, and holidays is required.
- Available until 2AM (required)
- Weekend availability (Saturday & Sunday) is required.
- Smart Serve Certification is required
Job Types: Full-time, Part-time, Permanent
Pay: $17.60 per hour
Expected hours: 16 – 44 per week
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- Store discount
Work Location: In person
How to Apply
Ready to start your career as a Support Staff at The Other Bird?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with The Other Bird in St. Catharines.
Is this a remote position?▼
This appears to be an on-site role in St. Catharines.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.