Student Service Representative

Job Description

Position: Student Service Representative
Department: Admissions
Position Type: SEIU Clerk 3, Full-time
Date Posted: February 19, 2026
Application Deadline: February 26, 2026 at 11:59 PM
Competition #: 26-03-AU
Salary: $50,371 per annum (SEIU Clerk 3)
Benefits: Our total compensation package includes a defined benefit pension plan, health and dental plan, Telemedicine with Greenshield Health, health spending account, life insurance, optional life insurance, AD&D insurance, long-term disability insurance, employee and family assistance program, tuition discount for employees and their dependents, free gym facility membership, 3 weeks vacation increasing with years of service, university paid holidays including winter break closure.

Qualifications

• We are seeking a candidate with a certificate in an office or business administration program.


• Experience in delivering a high level of client service and demonstrated ability to communicate clearly, resolve issues, and take initiative.


• Strong interpersonal and communication skills, with the demonstrated ability to build rapport, listen actively, and engage respectfully with students from diverse cultural, social, and lived-experience backgrounds. A commitment to fostering an inclusive, respectful, and welcoming environment is essential.


• Demonstrated ability to work to a high level of accuracy, maintain confidentiality, and be flexible to regularly changing priorities is necessary, as is the need for strong analytical skills.


• Experience with high-volume data entry preferred.


• Applicants must be proficient in the use of Microsoft Office applications. Experience with database management is necessary; familiarity with Slate would be an asset.
  For further information or to request a detailed job description, please contact Jennifer Veinot at jennifer.veinot@acadiau.ca

Responsibilities

Acadia seeks a Student Service Representative in Admissions to be an initial point of contact for individuals wishing to study at Acadia. The Student Service Representative provides assistance and information on admission requirements and application, scholarship, registration, housing and financial processes. They will also connect potential students with other areas of campus as required. A large number of client inquiries are dealt with on a daily basis.

In processing applications for admission, the incumbent will verify accuracy and completeness of records and process fees received. This position is also responsible for document tracking, file and database management, and report preparation; may also be required to update the Admissions website.

The Student Service Representative has the advising ability to help applicants navigate academic regulations and criteria to provide support through the application process. High standards in quality of work are necessary as errors directly affect students, the confidence of academic units, and the reputation of the University.

Additional Information

TO APPLY: Internal candidates (members of SEIU Local 2) must apply by February 26, 2026. Applications from external candidates are also encouraged; however, consideration is dependent upon result of internal competition. To apply for this opportunity, click on the "Apply Now" button and upload your cover letter, resume, and professional references. Internal candidates (members of SEIU Local 2) should also upload a job posting application form.

Please be advised that only those invited for an interview will be contacted. The University reserves the right not to fill this position. A six-month eligibility list may be established from this competition to fill future vacancies for identical positions.

The University invites applications from all qualified individuals; however, Canadians and permanent residents will be given priority. Acadia University is committed to employment equity and diversity in the workplace and welcomes applications from Aboriginal people, African Nova Scotians, persons with disabilities, visible minorities, women, and persons of any minority sexual orientation or gender identity. Consistent with the principles of employment equity, the primary criterion for appointment to a position is qualifications and professional excellence. Candidates who identify as a member of one of the afore-mentioned groups, and who wish to have the application considered as such, are invited to submit the online Employment Equity Voluntary Self-Identification Form as part of their application package.

The university will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. If you require accommodation because of a disability or for any other reason during the interview process, please contact jennifer.veinot@acadiau.ca