Store Supervisor Adult & Teen Challenge of Central Canada

Job Description

Adult and Teen Challenge Super Thrift Supervisor

Adult and Teen Challenge Super Thrift is a vital part of the Adult & Teen Challenge organization, dedicated to providing financial support for life-changing programs that help people overcome life-controlling addictions through a faith-based approach. By supervising the Super Thrift location, you will directly contribute to the success of our mission.

Job Summary

We are seeking a highly motivated and experienced Supervisor to assist the Management in overseeing the daily operations of our Super Thrift store. The Supervisor will be responsible for leading a team of staff and volunteers, managing inventory, ensuring exceptional customer service, and maintaining a well‑organized and appealing store environment. This role requires a blend of retail management skills, a heart for our mission, and the ability to work with a diverse group of people, including program participants.

Key Responsibilities

• Team Leadership: Supervise store staff and volunteers, fostering a positive and productive work environment.


• Store Operations: Oversee all retail functions, including opening and closing procedures, cash handling, security, and cleanliness.


• Customer Service: Ensure all customers, donors, and visitors receive courteous, friendly, and efficient service. Resolve customer complaints in a professional manner.


• Donation and Inventory Management: Assist management with the intake, sorting, pricing, and display of donated merchandise to maximize sales and maintain stock levels.


• Financial Oversight: Handle daily sales reporting, bank deposits.


• Compliance: Assist the management to ensure the store operates in compliance with all organizational policies, safety standards, and local regulations.


• Mission Integration: Serve as a positive role model and integrate the mission of Adult & Teen Challenge into daily store operations.

Qualifications

• Experience: Minimum of 2 years of supervisory or management experience, preferably in a retail, thrift, or non‑profit setting.


• Skills: Proven ability to lead and motivate a diverse team. Excellent organizational, time management, and communication skills.


• Attitude: Strong commitment to the mission and values of Adult & Teen Challenge. A positive, professional, and compassionate demeanor.


• Physical Requirements: Ability to lift and move items up to 50 lbs and stand for extended periods.


• Technical: Proficiency with POS systems and basic computer applications (e.g., Microsoft Office/Google Workspace).


• Must be available all shifts (Days/Evenings/Weekends)