Senior Solutions Analyst

Job Description

Company: CLIC
Department: Individual Insurance and Wealth Management
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.

The Senior Solutions Analyst uses their extensive analytical skills and business knowledge to support business units and external client's business processes and system applications. They possess a breadth and depth of knowledge that enables them to identify efficiencies and provide business solutions across multiple areas, in addition to supporting existing systems. They bridge the gap between the lines of business and IT. As a senior member of the Implementation and Operational Support Team, the Senior Solutions Analyst takes a leadership role in delivery of projects and business change.

How you will create impact:

• Act as the prime contact for problem resolution, provide support and direction to team members.
• Provide daily support to the business units, resolving business, system, and work-flow or process problems.
• Complete ongoing error analysis and resolution related to business data, business and system problem.
• Identifying opportunities to improve business and systems processes.
• Work with the business and/or information technology to determine the optimum configuration to meet the desired outcome. Identifying downstream impacts and mitigate risks when configuring systems.
• Build, maintain and verify data extracts/reports to and from stakeholders.
• Coordinate initiatives and priorities within the team.
• Develop and maintain team procedures.

To join our team:

• You have 5-7 years of experience as a business system analyst, business analyst, solutions analyst or related role.
• You have a post-secondary diploma in business administration, information technology or a related certification.
• Experience using MS Access, SQL and/or Excel Power Query/Power BI is an asset.
• Having a Business Analysis Professional (CBAP) certificate, Project Management Professional (PMP) certificate, Life Office Management Association (LOMA), or Fellow, Life Management Institute (FLMI) is an asset.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $72,847.00to$121,411.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.