Senior Manager - Store Experience (Open to Vancouver or Toronto)

Job Description

Senior Manager - Store Experience (Open to Vancouver or Toronto)

Business Unit: Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Retail Optimization team develops the North America Retail‑specific Operational Plan, creating programing and innovating within Guest Experience, Store Operational Processes. Store Operational Spaces, Workforce Strategy/Operations, and Employee Enablement.

The Store Experience team reimagines what retail can be—setting the end‑to‑end guest experience for our stores and turning brand promise into moments that feel unmistakably personal (“Wow, It’s You!”). We create the vision, strategy, and scalable programming that mobilize teams, elevate services, and connect seamlessly across channels to unlock measurable omni‑channel growth beyond our goals.

core responsibilities

• Architect and translate the NA Retail Vision into compelling, on‑brand store experience models—defining retail experiences, services and programs into the store format strategy and building scalable programs that deliver measurable evolution in guest experience, service offerings and team engagement across the fleet


• Lead and develop a high‑performing team of program managers to drive end‑to‑end store solutions and programming (discovery, concepting, design, pilot, delivery, sustainment), ensuring every initiative strengthens signature and differentiated service offerings


• Serve as the trusted guest and educator experience strategist, consultant, and subject matter expert to retail leaders and enterprise partners—shaping cross‑functional roadmaps and operating models so initiatives are practical, adoptable, and consistently executed in stores

qualifications

• Open to Vancouver (preferred location), Toronto, Seattle, LA, Chicago, NYC.


• 7+ years of experience in multi‑unit retail leadership, retail strategy, and/or experience design


• 5+ years leading dynamic, high‑performing teams


• Proven success leading complex, cross functional initiatives at scale


• Strong experience translating strategy into operating models and behavior change and delivering collaborative business case for strategic investments


• Exceptional ability to influence without authority and partner across functions


• Excellent written and verbal communicator; confident executive level storyteller and engaging presenter


• Advanced business degree, MBA, or equivalent experience


• Project Management certificate or equivalent experience

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.


• Possess an entrepreneurial spirit and continuously innovate to achieve great results.


• Communicate with honesty and kindness and create the space for others to do the same.


• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.


• Foster connection by putting people first and building trusting relationships.


• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $134,100 - $176,000 CAD annually; the base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans


• Paid time off


• Savings and retirement plan matching


• Parenthood top‑up


• Extensive catalog of development course offerings


• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In‑person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI‑assisted software, is strictly prohibited during the interview process. This includes, AI‑generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.