Senior Front Office Application Support – Repo

Job Description

The Senior Front Office Application Support – Repo & Secured Funding (RSF) role provides 1st and 2nd level support for RSF trading systems within Capital Markets IT. Operating within a global follow-the-sun support model, this role ensures seamless Front Office trading operations and rapid resolution of system issues across time zones.

Key Focus Areas

Direct support to Front Office traders in a fast-paced, high-pressure trading environment

Incident management, problem resolution, and service improvement for RSF trading applications

System analysis, development, implementation, and ongoing support for Front-to-Back RSF IT systems

Management of business user requests with clear communication and quick turnaround

Primary trading platforms: APEX and Orchestrade

Your future duties and responsibilities

Responsibilities

Provide real-time Front Office support during trading hours, responding quickly to trader requests

Manage incidents end-to-end: ticket handling, stakeholder communication, and resolution

Conduct root cause analysis and support investigations for system issues

Report incidents, outages, and errors promptly through designated systems

Deliver application support and technical expertise for RSF trading systems and related projects

Gather and analyze new business requirements, participating in release management

Collaborate closely with the Paris-based development IT team for system enhancements

Required qualifications to be successful in this role

Key Competencies

Essential:

Strong knowledge of REPO products or Fixed Income financial products

Proven experience supporting live Fixed Income trading environments

Experience with financial software in Capital Markets

Advanced SQL skills: complex queries, troubleshooting, and data analysis

UNIX/Linux proficiency: able to read system logs and understand error messages

Strong understanding of IT architecture and Front Office trading systems

Exceptional communication skills to effectively interact with traders and translate business needs into technical solutions

Ability to thrive under pressure in a fast-paced trading environment

Familiarity with trading desk dynamics and professional trading language

Availability to start early (7:00 AM) to support US market hours

Nice to Have:

Experience in PnL recomputation and reconciliation

Experience with APEX and/or Orchestrade platforms

Other Requirements:

Language: Fluent in English; French is a plus.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$115,000. This role is an existing vacancy.

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At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

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