Sales Positions Part Time Contract - BRANTFORD

Job Description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. They greet, engage, and thank every customer in their department and provide basic service in adjacent departments. Sales Associates focus on customer service and finding and solving customer needs.

Key Responsibilities

Ensure Customer Satisfaction

• Follow Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.


• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department.


• Ask open‑ended questions about the customer’s projects to determine their needs and level of expertise.


• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc., and recommend them.

Drive Sales

• Discuss available options (good, better, best) and suggest related items/services outside of the customer’s department.


• Educate customers about the whole project.


• Use the empowerment program when necessary to satisfy customers.


• Execute daily stock maintenance: all products signed, displayed, and clean.

Build Skills and Knowledge

• Maintain knowledge of all products in the department and adjacent departments.


• Proactively seek knowledge on all products and services.

Maintain Safety and Security

• Follow all safety policies and procedures, loss prevention policies and procedures.

Competencies

• Communicates Effectively


• Customer Focus

Skills

• Interpersonal Skills

Direct Manager/Direct Reports

• Department Supervisor

Travel Requirements

• No travel requirements

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.

Working Conditions

• Working within a flexible schedule that may include evenings and weekends.


• Warehouse environment that can be dusty and noisy.


• Doors frequently open, causing drafts and interior temperature changes.

Minimum Education

• High School Diploma or equivalent.

Minimum Years Of Work Experience

• 1 to 2 years Retail or Trade experience an asset.

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA

The pay range for this position is between $18.60 - $19.60.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.