Retail Operations Supervisor

Job Description

Job Description

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Responsibilities

• Customer Engagement: Model and coach our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.


• Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer‑ready every day, visual merchandising, promotional set‑ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.


• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high‑performance and sales‑focused culture.


• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.


• Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.


• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Qualifications

• 3+ years of prior customer service experience in retail is required.


• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.


• Ability to operate in a fast‑paced environment with strong prioritization, organization, and multi‑tasking skills.


• Strength and keen eye for visual merchandising.

Benefits

• Associate discount


• Health and dental benefits


• RRSP/DPSP


• Performance bonuses


• Learning & development programs


• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.