Reservations Agent
Job Description
- Job Title: Reservations Agent (10 month contract)
- Existing vacancy
- Temporary, Full-time
- AI Disclosure: We use AI-powered tools on job posting platforms to assist in the initial screening and ranking of applications based on job-related criteria. Final hiring decisions are made by human recruiters.
VALUES:
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our partners.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment.
WE GO BEYOND our obligations to our customers, our colleagues, the community, and the environment.
Description:
The incumbent will be responsible for processing FIT reservation requests from our customers, responding to requests for information on products, and planning of itineraries.
Responsibilities
- Process new reservations, cancellations, and amendments to existing reservations
- Create, recommend, and suggest itineraries
- Respond to queries regarding itinerary products and services from clients, and suppliers
- Build relationships with key clients
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post travel
- Assist in the completion of any projects, as assigned
Position Requirements:
- Post-Secondary School Education
- 3 years of Tourism experience
- Effective oral & written communication in English is a must
- Effective oral & written communication in French, German, Dutch, Portuguese , Italian, Japanese or Spanish is an asset
- Ability to work under pressure and multi-task
- Strong attention to detail and autonomy
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes
Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.
Only successful candidates will be contacted.
Job Types: Full-time, Fixed term contract
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care
- Work from home
How to Apply
Ready to start your career as a Reservations Agent at Jonview?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Jonview in Vancouver.
Is this a remote position?▼
This appears to be an on-site role in Vancouver.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.