Regional Operations Manager - Alberta

Job Description

Location: Calgary, Alberta
Travel : Regular travel across Western Canada, including Manitoba
At VetCare Canada, we believe great veterinary care begins with supporting the people who provide it.
Across our growing network of veterinary hospitals, our focus is simple: create an environment where veterinary teams feel supported, respected, and empowered to deliver the best possible care to pets and the people who love them.
Our hospitals are deeply connected to their communities and maintain their own culture and identity. At the same time, they benefit from the collaboration, shared learning, and resources that come from being part of a national network.
We are looking for an experienced Regional Operations Manager to support a portfolio of 12+ veterinary hospitals across Alberta, including one in Brandon, Manitoba.
This role is perfect for a curious, solutions-oriented leader who enjoys working closely with teams, developing leaders, and finding creative ways to help clinics grow and thrive.
You will partner closely with Practice Managers and Medical Directors, helping teams strengthen operations, develop leadership capability, and continuously improve the care and service they provide.
The Opportunity: Where Leadership Meets Impact
Every clinic is at a different point in its journey. Some teams are exploring new ways to grow, others are fine-tuning systems, and many are building toward their next level of performance.
For the right leader, this creates an exciting and rewarding challenge.
In this role, you will work alongside teams to unlock opportunities, strengthen workflows, and help move the metrics forward. You will support clinics in building on their successes while identifying new ways to improve efficiency, service, and team engagement.
This role is ideal for someone who enjoys problem-solving, coaching leaders, and seeing the direct impact of their work across multiple practices.
If you are energized by helping teams find better ways to work, supporting leaders as they grow, and celebrating progress together, you will find this role both fulfilling and fun.
What You Will Do
As a Regional Operations Manager, you will help create the conditions where veterinary teams can do their best work.
You will support clinics by building strong relationships, developing leaders, and strengthening operational performance across the region.
Operational Leadership
u2022 Provide operational leadership and support for 12+ veterinary hospitals across Western Canada
u2022 Partner with Practice Managers to strengthen clinic operations, staffing, workflow, and service delivery
u2022 Support consistency in operational standards while respecting the individuality of each hospital
u2022 Spend time in clinics building relationships and supporting teams in real time
Performance and Financial Management
u2022 Monitor clinic performance using key operational and financial indicators
u2022 Partner with teams to strengthen revenue, efficiency, and overall clinic performance
u2022 Identify opportunities to improve workflows, service delivery, and operational effectiveness
u2022 Support budgeting, forecasting, and resource planning alongside finance and leadership
Leadership Development
u2022 Coach and mentor Practice Managers and emerging clinic leaders
u2022 Support recruitment of veterinarians and key team members alongside Talent Acquisition
u2022 Foster strong engagement and a collaborative team culture
u2022 Help develop leaders who can grow within VetCare and take on future opportunities
Growth and Continuous Improvement
u2022 Support clinics through growth, operational improvements, and new initiatives
u2022 Lead projects that enhance service delivery, team effectiveness, and clinic sustainability
u2022 Use thoughtful communication and win-win negotiation approaches to align teams and move initiatives forward
u2022 Support the integration of newly acquired hospitals when applicable
What You Bring
We are looking for a leader who believes that great operations start with great relationships.
The ideal candidate is an experienced multi-site leader who enjoys working closely with teams, developing people, and continuously improving how clinics operate.
u2022 5+ years of leadership experience in a multi-site operational environment (7+ locations preferred)
u2022 Experience overseeing multiple locations simultaneously
u2022 A strong ability to coach and develop managers and emerging leaders
u2022 A natural curiosity for problem-solving and improving operational performance
u2022 Strong financial and operational acumen
u2022 Excellent relationship-building and communication skills
u2022 Experience supporting teams through organizational or operational change
u2022 A collaborative leadership style and the ability to work toward win-win solutions
u2022 Willingness to travel regularly across your region
Experience in veterinary medicine and healthcare is considered an asset.
Compensation and Benefits
u2022 Competitive salary up to $105,000 with performance-based bonus potential
u2022 Comprehensive medical, dental, and life insurance benefits
u2022 Paid vacation and time off
u2022 Access to VetCareu2019s learning and development platform
u2022 24/7 Employee Assistance Program supporting mental health and financial well-being
Why Join VetCare
At VetCare, we believe the best veterinary care happens when teams feel supported, connected, and inspired by their work.
Our leaders play a key role in building environments where veterinary professionals can grow in their careers, collaborate with colleagues, and feel proud of the care they provide every day.
As a Regional Operations Manager, you will help develop leaders, strengthen hospitals, and support veterinary teams across multiple communities.
If you enjoy working with great people, solving meaningful problems, and helping teams reach their potential, we would love to hear from you.
About VetCare
VetCare (
vet-care.ca
) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.
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