Operations Supervisor (Calgary)

Job Description

About Us

Steele’s Transportation Group provides scheduled LTL freight service across Alberta with terminals in Calgary and Edmonton. Since 1957, we’ve built a strong reputation for reliable, customer-focused delivery. We operate an asset-based fleet supported by owner-operators and carrier partners, serving the Calgary–Red Deer–Edmonton corridor with safe, timely, and competitive freight solutions.

https://www.steelesgroup.com/

https://fmicanada.com/home/

https://fmicanada.com/about-us/

Job Summary

The Operations Supervisor at Steele's plays a crucial role in maintaining efficient LTL freight handling and ensuring the cross-dock remains organized. Responsibilities include onboarding and training drivers, overseeing preventative maintenance scheduling for fleet assets, and ensuring safety and compliance. This position also involves planning and organizing the cross-dock floor to maximize its usage.

Job Title: Operations Supervisor (Calgary)

Job Responsibilities

• Supervising Dock Operations
• Supervise, plan, assign and review the work of staff engaged in shipping, receiving, scheduling transportation and routes, and other related activities.
• Scheduling daily dock tasks and establishing the priority in which the tasks are to be completed.
• Working with Sales and Operations to source cross-dock customers to add an annual set budget of new recurring customer cross-dock revenue.
• Work with dispatch operations to secure the supply of empty trailers needed for tasks while maintaining a smooth flow of trailers in and out of our docks.
• Ensuring all freight originating at the terminal has dimensions captured and maintains weekly DIMS compliance metrics.
• Ensuring compliance across all manifesting functions (inbound & outbound) at the dock level
• Prioritize the unloading and loading of freight, moving all damaged freight and returns appropriately.
• Recognize risks, problems, and work collaboratively with other stakeholders to achieve practical and speedy resolution.
• Fleet Management
• Monitoring of fleet activities in the ELD Dashboard and Fleet management system to identify issues or upcoming maintenance and inspections.
• Coach drivers on HOS and DVIR to ensure 100% compliance
• Visually inspect assets
• Keep records of trailers in use and locations
• Coordinate repairs of assets with approved vendors
• Monitor and report fleet mileage per week and safe miles driven, along with revenue and cost per KM.
• Driver Team & Relations
• Monitoring and enforcing activities and ensuring compliance with drivers and equipment.
• Recruit, onboard and complete qualification and training of new drivers
• Monitoring monthly training that must be renewed in the next 30 days and coordinating the same.
• Supporting dispatch on issues reported with drivers
• Health, Safety & Compliance
• Lead the Health and Safety policies and training, and ensure 100% compliance with Health & Safety policies
• Collaborate with other TM’s on HSE initiatives.
• Ensure compliance with policies, procedures for safety and security, standards and regulations in force and participate in their improvement
• Investigate and resolve all incidents and accidents for people, vehicles, equipment and freight claims (OS&D).
• People Management
• Supervision of Dock Workers, both employee and contractor/agency, directly and indirectly.
• Provide daily guidance and motivation to Dock Workers (employees and agency workers) to ensure achievement of operational objectives for the terminal.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Communications
• Ensure and monitor the continuous flow of communications and information relating to freight delivery so the appropriate parties are aware of solutions/actions to be taken to ensure safe and timely operations.
• Communicating with dock operators, Steele’s divisions and resolving various problems and related complaints and implementing corrective measures and process improvements
• Reporting
• Works with the Terminal Manager to track monthly performance stats for the dock.
• Daily capacity reporting, complete and submit daily activity logs.
• Tracking of daily revenue generated by cross-dock operations.
• Ensuring daily dock audit compliance.
• Other Duties
• Some heavy lifting may be required.
• May be required to complete load transfers by hand.
• Forklift work as required to help the dock daily

Qualifications/Skills

• 5+ years' experience in a terminal setting in the transportation industry.
• Trained in the Transportation of Dangerous Goods
• Forklift certified.
• WHMIS certified.
• Strong interpersonal, communication (verbal and written), and customer service skills.
• Strong problem-solving skills.
• Customer and Sales oriented.
• Ability to multitask and prioritize workload.
• Safety oriented
• Proficient use of English, both written and spoken; additional languages considered an asset.
• Task-oriented– self-motivating.
• Familiar with National Safety Code and Provincial Transportation rules and regulations as they may apply.

Education and Experience Requirements

• Graduate/ post-secondary education (general stream), or a combination of education and experience. However, a minimum of secondary education.
• Previous Transportation or operational experience is preferred; various roles within transportation would be beneficial.
• Experience with TMS / WMS systems is a definite asset.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience leading a team of front-line employees and drivers.
• Strong leadership skills, including the ability to get things done through others and people development.
• Experience /Contributing to the development of and managing an annual operating budget.

Are You a Good Fit?

Think you’ve got what it takes? Are you ready to join a great team? Please submit your application today!

Job Type

Full-time & Permanent

Schedule

• 8–10-hour shift
• Monday to Friday
• In - Person

Benefits

• Company events
• Comprehensive Health and Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Personal Paid time off
• Paid Sick Leave
• Paid Study Leave
• Tuition reimbursement

Ability to commute/relocate

• CALGARY, AB: Reliably commute or plan to relocate before starting work (required).

Experience

• 5+ Years