office manager

Job Description

Residential Property Manager • Brampton, ON

Location: Brampton, ON

Shift Schedule: Monday to Friday, 12:00am to 8:00am

Compensation: $17.70 / hour

Overview

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone self‑motivated, outgoing, detail‑oriented and possessing excellent communication and organizational skills.

Your Responsibilities

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.


• Ability to remain calm under pressure and act quickly.


• Manages and screens messages.


• Schedules access for authorized vendors to provide services within units.


• Maintains guest privacy and organization reputation by keeping information confidential.


• Updates job knowledge by participating in educational opportunities, maintaining personal networks.


• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


• Ensures all safety and access control procedures and maintains a safe work environment.


• Provides protection to the clients, residents and property of the buildings we are contracted to provide services; supports by answering customer inquiries and directing as required.


• Observes floors and stairways ensuring that they are clear of debris, obstructions and fire hazards, and that access doors to sensitive/priority areas are locked; remains alert to deficiencies that could cause injury or loss of client assets.


• Enforces client’s rules, regulations, Municipal, Ontario and Canadian laws and assists Police and Medical staff when required.


• Provides exceptional customer service to clients, customers, contractors and visitors to client property.


• Performs routine property patrols of all building levels, parking areas and perimeter and responds to emergencies and fire alarms.


• Follows up with daily documentation, daily occurrence log, incident reports and front‑desk software as required.


• Follows all on‑site procedures: Employee Handbook policies and procedures, training checklist, standing orders or standard operating procedures, client policies and FirstService Residential policies.

Skills & Qualifications

• Must possess a valid Ontario Security License.


• High school diploma or equivalent preferred. Completion of college‑level courses with a concentration in Business/Hospitality or Police/Security Foundations is an asset.

Physical Requirements

• Must be able to lift 50 lbs.


• Must be able to sit for extended periods of time.


• Must be able to stand for extended periods of time.


• Must be able to communicate both on the phone and in person with clients to resolve issues and manage the business.

Work Environment

The work environment is normal office conditions at an onsite community. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. Reasonable accommodations may be made to individuals with disabilities.

About Us

FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendents within our Property Services Department.

Recognized as a Great Place to Work, we offer more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark on a fulfilling career in property management with FirstService today.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Equal Employment Opportunity

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation” may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144

Candidates residing in New York City may request information about the AEDT, including details on the type of data collected, sources, and data retention policies. Submit a request to national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144 within 30 days.

Employment Status Confirmation

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.