Merchant Solutions Sales Specialist

Job Description

Work Location

Toronto, Ontario, Canada

Hours

37.5 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

$52,700 – $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they advance in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

Cards and Merchant Solutions is the largest dual issuer of Visa and MasterCard products and holds the position of #1 market share in Canada. TD Consumer and Business credit cards are distributed nationally, leveraging our retail distribution network, direct response channels and key co‑brand partnerships including Aeroplan. TD is a leader in direct‑to‑consumer affinity marketing with hundreds of partnerships with financial institutions, retailers, non‑profit organizations, sports teams and other third‑party organizations, including private‑label financing. As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada’s largest retailers.

Job Description

To promote the business and customer loyalty by contacting merchants to retain and re‑negotiate the price, contract and profitability of franchise‑able banking customers. Demonstrate product knowledge and training knowledge of products and services and refer merchants to appropriate team members or internal bank partners. The inbound Client Relations Specialist will also assist in other tasks assigned as per the needs of the business.

Job Requirements

Customer: Create legendary experiences at every interaction and look for ways to contribute to the ongoing improvement of the overall merchant customer experience. Ensure customer problems are handled appropriately, escalating issues when necessary, and defuse escalations by building strong rapport with clients. Help drive our LEI/CEI program results and demonstrate our Comfort Promise.

Financial Results: Possess strong financial acumen and the ability to quickly analyze a merchant’s existing metrics and competitive offerings while maintaining pricing margins. Present solutions that support the merchant’s ongoing business needs and take advantage of opportunities to sell TD Merchant Services products and services by proactively addressing customer needs.

Operational Results & Risk Management: Multitask in a fast‑paced environment, achieve planned adherence and average handle‑time goals to ensure service levels are met, complete administrative and call‑quality control tasks at an above‑average level, and elevate issues through the proper channels. Manage pricing requests within established timeliness and ensure timely escalation of customer concerns.

Employee: Contribute to a positive working environment, actively participate in performance management, and meet professional/personal development objectives using learning maps.

Additional Information

• Superb negotiation skills.


• Listening skills.


• Problem‑solving oriented.


• Able to work under minimal supervision and under pressure.


• Excellent phone techniques and good aptitude to communicate effectively.


• Demonstrate tact, diplomacy and patience toward customers.


• Excellent verbal and written communication skills.


• Good working knowledge of credit and pricing policies.


• Strong customer‑centric approach.


• Knowledge of Merchant Services industry.


• Working knowledge of practices and procedures related to Visa Canada.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience; we believe all colleagues, no matter where they work, are client‑facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet