Medical Office Administrator

Job Description

Job Description

Job Description

​​About the Role:

We are a busy, medical clinic in Richmond Hill seeking a top-tier Medical Office Administrator who treats healthcare administration as a profession—not just a job.

We are looking for a highly organized, detail-driven, patient-focused professional who can actively improve clinic efficiency, elevate patient experience, and support revenue optimization through effective operational planning 

Key Responsibilities (Core Functions & Daily Operations)

Patient Intake & Front Desk Operations

• Professionally greet and manage a high daily patient volume
• Register patients accurately in the Electronic Medical Record (EMR) system
• Verify OHIP eligibility, demographic information, and consent forms
• Maintain patient flow efficiency while preserving privacy and confidentiality (PHIPA-compliant)
• Knowledgeable in phone operations and carry themselves with professional etiquette and business casual attire 

Scheduling & Appointment Coordination

• Manage physician schedules, follow-ups, referrals, and urgent bookings
• Optimize appointment flow to reduce wait times and maximize provider efficiency
• Handle cancellations, rescheduling, and no-shows with professionalism and firmness
• Coordinate with multiple providers, allied health professionals, and external clinics
  
  

Billing, Claims & Medical Documentation

• Process uninsured services and payments accurately
• Prepare and manage medical correspondence, referrals, and consultation reports

EMR & Administrative Excellence

• Knowledge and experience in all aspects of the EMR system (e.g., Accuro, OSCAR, Telus PS, or similar) is essential.
• Scan, upload, and index medical documents properly
• Support quality improvement initiatives related to clinic workflow and data accuracy
  

Clinic Operations & Team Support

• Act as a key operational pillar supporting physicians and clinical staff
• Anticipate clinic needs and resolve issues before they escalate
• Maintain inventory of medical and office supplies
• Maintain clean office environment
• Uphold clinic policies, professionalism, and operational standards at all times
  

This is a full-time position with an 8-hour workday schedule; 

Punctuality is a must. 

Occasional Saturday availability is required on an infrequent, as-needed basis to support clinic operations.