Manager, GWAM Communications

Job Description

Reporting to the Head of GWAM North America and Europe Communications, your be joining a world-class team responsible for helping to support GWAM’s ambition and strategic priorities through the development and execution of clear, consistent, and compelling communications -- both internal and external -- that protects and strengthens GWAM’s reputation and informs, engages, and inspires colleagues. In this role, while you will have opportunities to work across GWAM, your initial areas of focus will be working closely with the Directors of communications for the Global Retirement and North America Retail business lines, with an emphasis on media relations.

Position Responsibilities

Executive and Internal Communications

• Drive comprehensive executive communications support (emails, town halls, presentations, speeches) for senior leaders.

• Develop integrated communications plans and measure outcomes to ensure effectiveness.

• Build strategic partnerships across segments and global teams to connect colleagues to mission, strategy, and culture.

• Collaborate with global communications partners for consistent messaging, positioning, timing, and language.

• Direct and liaise with service providers (branding/creative, translation, web, production).

• Support transformation, change, engagement, people, culture, and brand initiatives.

External Communications & Media Relations

• Develop and execute media relations strategies aligned with business goals and brand positioning.

• Build and maintain relationships with top-tier financial services, trade, online, print, and broadcast media.

• Identify earned‑media opportunities and lead proactive storytelling highlighting leadership, products, and innovation.

• Serve as a media contact: manage inquiries, coordinate interviews, and provide timely, accurate information.

• Draft press releases, bylined articles, media pitches, statements, briefing documents, Q&A.

• Monitor media coverage and industry trends; prepare insights and reporting for stakeholders.

• Prepare spokespeople with training/coaching and high-quality briefing materials.

• Collaborate closely with internal communications, marketing, legal, and business teams for alignment and risk mitigation.

• Provide support during issues / crisis communications with timely escalation and coordinated response.

• Partner with Thought Leadership and Executive Visibility teams to drive integrated storytelling; contribute to integrated communications plans across the global network.

Required Qualifications

• Bachelor’s degree in communications, journalism, public relations, marketing, English, or related field.

• 5-7+ years in media relations, with demonstrated earned-media results.

• Experience in executive communications -- emails, town halls, presentations, speeches, thought leadership, -- a plus

• At ease advising and partnering with senior executives; strong influence / negotiation and consensus-building skills.

• Outstanding writing and storytelling; ability to simplify complex topics.

• Digital‑first mindset; strong attention to detail; proactive self‑starter with urgency and initiative.

• Ability to balance multiple projects and priorities in a fast‑paced, transformational environment.

• Advanced proficiency in Office 365; ability to work independently and as part of a distributed team.

• Strong media relations acumen; established relationships with business / finance media are a plus.

• Operates calmly under pressure; manages sensitive issues with discretion.

• Strong project management; cross‑functional collaboration.

• Knowledge of financial services and asset management media is a plus; flexibility for global time zones and occasional travel to staff executives.

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

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Ubicación principal

Boston, Massachusetts

Modalidades de Trabajo

Híbrido

Se prevé que el rango salarial esté entre

$92,475.00 USD - $160,290.00 USD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecetsob mis: (text truncated)

Company: John Hancock Life Insurance Company (U.S.A.)