Mainframe DevOps Support
Job Description
Inclusion without Exception:
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
About TCS
TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Required Skill Set
Required Skill Set:
- Serve as the first point of contact for Mainframe-related support tickets submitted via the DevOps Jira Service Desk or ServiceNow.
- Assess, categorize, and prioritize incoming tickets, ensuring accurate logging of the issue details and the actions taken.
- Perform initial diagnostics and troubleshooting to resolve simple issues or escalate complex problems to the appropriate Mainframe or Helios support teams.
- Work closely with the Hel ios team to address issues related to the Helios on Jenkins (Helios V1) pipeline, as applicable.
- Keep ticket submitters informed about the status of their issues, providing regular updates and clear communication throughout the resolution process.
- Adhere to the established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for ticket resolution times.
- Collaborate with application teams, system programmers, and other stakeholders to implement solutions and prevent recurring issues.
- Document resolutions in the knowledge base to aid in the swift resolution of future incidents.
- Contribute to the continuous improvement of the Mainframe support process by participating in post-incident reviews and suggesting enhancements to the ticket handling procedures.
- Maintain awareness of and compliance with IT security policies and data governance standards.
- Qualifications Work experience in Mainframe support.
- Strong technical background with experience in Mainframe technologies such as zOS, DBB, JCL, COBOL, ASM, CICS, IMS, Db2, ADFz, RACF and related tools.
- Hands-on experience with various tools in the DevOps space, including but not limited to Jenkins, UCD, SonarQube, GitHub Actions
- Experience with IT service management platforms like Jira Service Desk and ServiceNow.
- Knowledge of ITIL service management practices, particularly incident and problem management.
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve technical issues effectively.
- Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Ability to work in a team environment and collaborate with cross-functional teams.
- Detail-oriented with strong organizational skills to manage a high volume of tickets and tasks.
- Willingness to participate in on-call rotation and provide after-hours support as needed.
.
Salary Range Format:
Base Salary Range: 90,000 CAD/Yr –120,000 CAD/Yr
- AI Usage Note:
TCS does not use artificial intelligence tools for candidate screening or evaluation. - This posting is for a current vacancy
- The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the final HR evaluation.
.
Hope this looks good. Please let me know if you would like us to include anything further.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
Location
Toronto, ON
Job Function
TECHNOLOGY
Role
Engineer
Job Id
397589
Desired Skills
COBOL | DevOps | ITIL | Jira Admin | Mainframe | ZOS Admin
How to Apply
Ready to start your career as a Mainframe DevOps Support at Tata Consultancy Services (TCS)?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Tata Consultancy Services (TCS) in Toronto.
Is this a remote position?▼
This appears to be an on-site role in Toronto.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.