IT Technician

Job Description

Overview

We are seeking a skilled IT Technician to join our technology support team. The ideal candidate will provide comprehensive technical assistance to end-users, troubleshoot hardware and software issues, and maintain network infrastructure. This role offers an opportunity to work in a dynamic environment where your expertise in operating systems, networking, and customer service will be highly valued. The IT Technician will play a critical role in ensuring the smooth operation of IT systems across the organization, supporting various platforms including Windows, macOS, and Linux. Candidates should possess strong communication skills and a proactive approach to problem-solving.

Responsibilities

• Provide technical support and troubleshooting for desktop and laptop computers, printers, and peripheral devices.
• Assist users with operating system issues across Windows, macOS, and Linux platforms.
• Manage and resolve software problems related to Microsoft Office, enterprise applications, and other business tools.
• Configure and maintain network components including LAN, VPN connections, firewalls, and wireless access points.
• Support computer hardware installation, upgrades, repairs, and maintenance.
• Utilize service management tools such as ServiceNow, Jira, BMC Remedy to document incidents and track resolutions.
• Manage user accounts and permissions within Active Directory or similar systems.
• Assist with server administration tasks and ensure network security protocols are followed.
• Provide help desk support via phone or remote access to resolve technical issues efficiently.
• Collaborate with team members on projects involving network upgrades or new system implementations.
• Maintain documentation of technical procedures and configurations for future reference.

Experience

• Proven experience supporting Windows, macOS, and Linux operating systems in a professional environment.
• Strong knowledge of computer networking concepts including LAN setup, VPN configuration, firewall management, and troubleshooting connectivity issues.
• Familiarity with enterprise ticketing systems such as ServiceNow or BMC Remedy.
• Experience with remote support tools like Jira or similar platforms for issue tracking.
• Hands-on experience with hardware components including desktops, laptops, servers, and peripherals.
• Knowledge of security best practices including firewall configuration and user access controls.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Prior experience providing help desk or IT support services in a fast-paced environment is preferred. This position offers an engaging work environment where your technical expertise will directly impact operational efficiency while providing excellent customer service to end-users.

Job Types: Full-time, Part-time, Permanent, Fixed term contract, Casual, Seasonal, Freelance, Apprenticeship, Internship / Co-op

Pay: $22.24-$28.18 per hour

Expected hours: 10 – 40 per week

Benefits:

• Flexible schedule

Work Location: On the road