IT Support Specialist
Job Description
The cities near East York, ON that boast the highest number of entry level it support jobs are:
- Toronto
- Mississauga
- North York
- Brampton
- Oshawa
- Vaughan
- Oakville
- Burlington
- St. Catharines
- Pickering
The 10 cities near East York, ON that have the most job openings are:
- Toronto
- Mississauga
- North York
- Brampton
- Oshawa
- Vaughan
- Oakville
- Burlington
- St. Catharines
- Pickering
The 10 most popular job searches in East York, ON are:
- work from home
- canada post
- amazon
- childcare
- drive
- daycare
- construction
- driving
- driver
- delivery
Provide first-level technical support via phone, email, chat, and ticketing system.
Diagnose and resolve hardware, software, and network issues.
Log, track, and manage incidents and service requests using ITSM tools.
Escalate unresolved issues to appropriate support teams.
Assist with onboarding/offboarding tasks including account setup and equipment provisioning.
Maintain documentation of procedures, known issues, and solutions.
Monitor system alerts and respond to outages or performance issues.
Support remote users with VPN, virtual desktops, and mobile device management.
Participate in continuous improvement initiatives and contribute to knowledge base articles.
What you must have:
Diploma or degree in Information Technology, Computer Science, or related field.
1–3 years of experience in a technical support or help desk role.
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
Experience with ITSM platform - ServiceNow
Excellent communication and customer service skills.
Ability to prioritize tasks and work under pressure in a fast-paced environment.
ITIL Foundation certification is an asset.
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
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How to Apply
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- Click the "Apply Now" button below.
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Frequently Asked Questions
Who is hiring?▼
This role is with Keilhauer in Toronto.
Is this a remote position?▼
This appears to be an on-site role in Toronto.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.