IT Field Support Analyst

Job Description

IT Field Support Analyst page is loaded## IT Field Support Analystlocations: Vaughan, Ontariotime type: Full timeposted on: Posted Todayjob requisition id: R33972## **Role Summary**The IT Field Support Analyst serves as the primary "Face of IT" for our regional business units. Reporting to the IT Service Support Regional Manager, you will provide high-level technical administration, network maintenance, and Level 2 support. You will act as a strategic liaison, bridging the gap between technical infrastructure and end-user productivity.## ## **Key Responsibilities*** **Technical Support:** Provide expert desk-side and remote assistance for hardware, systems software, and complex network configurations.* **Infrastructure Management:** Administer computing environments and resolve single or cross-technology incidents independently.* **Strategic Liaison:** Build strong relationships with senior business unit management to align IT services with regional goals.* **System Implementation:** Evaluate and design new systems to enhance operations; provide technical consulting for upgrades and production systems.* **Compliance & Assets:** Enforce IT policies, maintain asset inventory (leases/contracts), and update knowledge base solutions.* **Escalation Lead:** Manage non-resolvable issues by coordinating with higher-level teams and leading customer expectation management.## ## **Qualifications & Competencies*** **Education:** Graduate degree in Computer Science, Engineering, or a related IT focus.* **Experience:** 5+ years of end-user service experience within large-scale, complex organizations.* **Certifications:** A+ and MCSA certifications are highly preferred.* **Technical Depth:** Strong knowledge of emerging hardware/software technologies, IT architecture, and governance.* **Leadership:** Proven ability to manage diverse constituencies and maintain service levels under high-pressure, mission-critical timelines.* **Soft Skills:** Assertive problem-solver with a strong customer-service orientation and the ability to build relationships at the executive level.*We thank you for your interest. Only those selected for an interview will be contacted.**GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact**myworkdayrecruitment@gflenv.com* *Please note that GFL does not provide visa sponsorship* *for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.**This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.*At GFL, growth isn’t just for our business—it’s for our people.Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey.We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way.Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life.
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