IT Applications Support Student

Job Description

Description
The Student Applications Support role focuses on providing an additional point of contact for end users and the IT Apps team to receive support for the organization's Oracle Apex application environment. This includes troubleshooting, diagnosing, and resolving issues related to the Oracle Apex application and ensuring optimal performance. The individual will also assist with problem areas (in person, via remote tools, by telephone, or through chat) in a timely and accurate manner, providing end-users assistance as required.

Responsibilities
Strategy & Planning

• Support a variety of application-related issues at the primary office and remote sites

Acquisition & Deployment

• Conduct research on application support tools and technologies to assist with standardization and procurement efforts
• Evaluate and recommend application-related tools or upgrades for purchase
• Write technical specifications for the procurement of application support tools and related products

Operations

• Perform analysis, diagnosis, and resolution of complex Oracle Apex application issues for end users, and recommend and implement corrective solutions
• Accurately document instances of application issues, resolutions, and any configuration changes
• Record and manage updates or patches applied to the Oracle Apex application
• Install, configure, test, maintain, monitor, and troubleshoot the Oracle Apex application and its related components to ensure required service levels are met
• Assess the need for and implement performance upgrades to the Oracle Apex application based on technical specifications
• Collaborate with network administrators and other IT teams to ensure efficient operation of the Oracle Apex application environment
• Administer and resolve issues related to the Oracle Apex application and its integration with other software or systems
• Respond to incoming calls, service desk tickets, emails, or chat inquiries regarding Oracle Apex-related incidents
• Document and manage application configuration changes or updates as requested by the business
• Prepare tests and reports to monitor the performance of the Oracle Apex application and provide performance statistics
• Maintain an inventory of application-related tools, configurations, and documentation as needed
• Liaise with third-party vendors for support or troubleshooting of Oracle Apex-related issues
• Provide on-call support if required

Position Requirements

• Working towards a college diploma or university degree in computer science, information systems, or a related field
• Knowledge of basic navigation, including configuration, troubleshooting, and integration for web-based apps
• Familiarity with application support tools and techniques
• Hands-on troubleshooting experience with applications (personal or work)
• Ability to read and understand technical manuals, procedural documentation, and user guides
• Familiarity with foundational web technologies: HTML, CSS, and JavaScript
• Strong written, oral, and interpersonal communication skills
• Ability to present ideas in user-friendly language
• Self-motivated, detail-oriented, and team-oriented
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Preferred Qualifications

• Strong understanding of Oracle SQL and PL/SQL concepts
• Working technical knowledge of application protocols, standards, and database integration
• Familiarity with Oracle Apex application or similar platforms