INTERNSHIP: IT Intern

Job Description

Company Description

Sika Canada, a subsidiary of the Sika Group, is a leader in the development and manufacture of specialty chemicals. In the field of construction, the company operates in markets such as concrete repair, maintenance, and protection, building finishing, shotcrete, tunnelling & mining, roofing, concrete admixtures, and flooring. It also serves the manufacturing industry (automotive, transportation equipment, etc.) with bonding and sealing, assembly and damping solutions specifically developed for these markets.

Sika Canada has operations in Quebec, Ontario, Alberta, and British Columbia and employs more than 650 people in Canada. The company is ISO certified and a member of the Canada Green Building Council (CaGBC).

Job Description

Key Responsibilities

Technical Support

• Serve as the first point of contact for all technical support issues.
• Respond to user requests related to:
• Windows 11
• Microsoft 365 (Outlook, Teams, etc.)
• VPN connectivity
• VOIP phone systems
• iPhone setup and troubleshooting

Troubleshooting & Issue Resolution

• Diagnose and resolve basic technical problems involving hardware, software, printers, and general connectivity.
• Document all actions, resolutions, and updates in the internal IT ticketing system.

Device Configuration & Deployment

• Configure and install laptops, desktops, corporate software, and peripherals.
• Prepare devices for new hires, replacements, and refresh cycles.

Maintenance & Inventory

• Assist with updating and maintaining IT equipment inventory.
• Perform preventive maintenance tasks, including updates and basic system checks.

General Support

• Support the IT team with various operational tasks and projects as needed.
• Perform other related duties as assigned.

Qualifications

Minimum requirement

• Has obtained or is currently in the process of completing a diploma in the area of IT Technical Support.
• Knowledge or experience with Windows 10, Office 365; VMware and Windows Server.
• Knowledge of personal computers and peripherals in a networked environment.
• Excellent oral and written communication skills. (French and English).
• Excellent interpersonal skills.
• Must be customer service oriented and work well in a team environment.
• Strong organizational skills; must be comfortable handling multiple tasks simultaneously.
• Ability to solve problems and explain solutions to end-users.
• Ability to un-box and lift monitors and computers.
• Team Spirit with a positive attitude.

Additional Information

Are you an active IT student who is looking to gain experience through a work-term opportunity with full-time hours? If so, you are exactly the person we are looking for

Sika Canada is seeking ambitious students looking to gain valuable IT experience. We have an exciting opportunity for an intern to participate in a work-term opportunity with our Information Technology Team. The preferred candidate will be trained to assist with the day-to-day support operations of approximately 450 users located across the country. Additionally, the intern will have the opportunity to assist the full time IT staff with other special projects as time permits.

The candidate will have exposure and will become more knowledgeable about:

• Hardware (desktops, laptops and tablets)
• SikaNOW ticketing system
• System imaging MEM
• Extreme hardware (switches, wireless AP`s)
• Ring Central Cloud Telephone
• IOS mobile device deployment within the business
• Office 365 & MS Teams
• Windows 11
• Network Printers
• Active Directory & Azure

If this work-term opportunity is of interest, we want to hear from you.

• Join the family of Sika AG, with over 35,000 employees and companies set up in over 100 countries, which provide ample of opportunities to grow.
• Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the "Sika Spirit".
• For such a large company, we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics. We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However, we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team, allowing us to identify the best candidates while maintaining a human-centered hiring process.