Integrator / Operations Leader

Job Description

Full job description

SaaS Business | Full-Time | Red Deer, Alberta

Visual-Eyes is a Canadian SaaS company serving the eye care industry. For 30 years, we have helped independent clinics streamline their operations so they can focus on patient care, growth, and long-term success.

We are a people-first, execution-focused organization with a strong leadership team and clear functional ownership. We are looking for an Integrator / Operations Leader to ensure priorities are aligned, leaders are supported, and the business operates smoothly and predictably.

This role reports directly to the Owner and works across all departments to turn direction into coordinated action.

About the Role

The Integrator is the operational hub of the business.

You will partner with department leads across Development, Quality Assurance, Sales & Implementation, Product Support, and Administration to ensure priorities are clear, progress is visible, and obstacles are addressed early.

You do not need experience in healthcare or software development. You do need to be comfortable working with both technical and customer-facing teams, supporting leaders, and operating in a fast-moving SaaS environment.

We use clear planning rhythms and delivery frameworks to support focus and accountability. Familiarity with systems such as EOS, Agile, or Scrum is helpful, but sound leadership judgment and practical execution experience matter more than formal certifications.

You will also support the thoughtful adoption of AI tools where they add real value, helping teams understand what AI is useful for, where it should be applied carefully, and how it can improve efficiency without creating unnecessary risk.

What Success Looks Like

Within the first year:

• Leadership team meetings are focused, effective, and action-oriented


• Company priorities are clearly communicated and consistently executed


• Department leads feel supported, aligned, and accountable


• Cross-team collaboration is strong and well coordinated


• Teams consistently meet their Rocks and KPIs


• Operational issues are identified early and resolved decisively


• The customer experience feels cohesive from onboarding through ongoing support

Key Responsibilities

• Act as the operational integrator between the Owner and department leaders


• Support leaders in planning, prioritization, and execution of initiatives


• Keep company-wide priorities aligned and on track


• Identify and remove operational bottlenecks


• Improve clarity around roles, responsibilities, and handoffs


• Partner on onboarding, performance support, and team development


• Maintain a strong focus on the end-to-end customer experience


• Contribute to planning and resource allocation decisions

Experience & Qualifications

We are focused on leadership capability and judgement, not narrow credentials.

• 5+ years in an operations, delivery, or leadership role


• Experience in a SaaS or technology-enabled organization is an asset


• Proven ability to work across teams with competing priorities


• Strong organizational and problem-solving skills


• Clear, calm, and direct communication style


• Comfortable holding people accountable while maintaining trust


• Practical familiarity with AI tools and their appropriate use

Formal project management certification is an asset but not required.

Who This Role Is For

You will likely thrive in this role if you:

• Enjoy bringing order to complexity


• Prefer enabling others over being the hero


• Are decisive, pragmatic, and solution-focused


• Care about both people and outcomes


• Are comfortable operating between strategy and execution

What We Offer

• A senior leadership role with meaningful influence


• Full health and dental benefits


• Group RRSP with employer matching


• Paid time off and flexible scheduling where appropriate


• A collaborative, down-to-earth culture


• Casual office environment


• A highly skilled team that values clarity, trust, and follow-through

Location

This role is based in Red Deer, Alberta. Regular on-site presence is required, with flexibility depending on responsibilities and team needs.

How to Apply

Please apply with your resume, a brief cover letter, and salary expectations. Only candidates selected for interviews will be contacted.

Visual-Eyes maintains a scent-free office environment.

Job Types: Full-time, Permanent

Benefits:

• Casual dress


• Company events


• Dental care


• Disability insurance


• Employee assistance program


• Extended health care


• Life insurance


• On-site parking


• Paid time off


• RRSP match