Intake & Operations Manager-Independent Medical Examinations (IME)

Job Description

This is a remote position.

Intake & Operations Manager – Independent Medical Examinations (IME)
(Remote – Canada | Ontario-based Company)

About the Company

We are a growing Ontario-based Independent Medical Examination (IME) company supporting insurers, legal firms, and related stakeholders with high-quality, timely medical assessments. We are in an early growth phase and are building the foundational operational team that will scale with the business.

We are seeking an experienced Intake & Operations Manager to own and manage the end-to-end intake and coordination process for IME referrals, while also overseeing assessor recruitment, report quality control, and day-to-day operational execution.

This is a hands-on leadership role ideal for someone comfortable operating independently in a startup environment and growing into a senior operations leadership position as the company scales.

The Intake & Operations Manager will be responsible for:

• Managing all incoming IME referrals from insurers and legal clients
  

• Coordinating and recruiting qualified IME assessors across specialties
  

• Overseeing scheduling, communications, and case flow
  

• Ensuring report quality, completeness, and compliance before delivery
  

• Working directly within industry-standard IME and case-management platforms
  

• Establishing scalable intake, QA, and operational processes
  

While the role can be fully remote, familiarity with Ontario IME processes, timelines, and stakeholder expectations is essential.

Intake & Case Management

• Receive, review, and triage incoming IME referrals
  

• Confirm scope, timelines, medical specialties, and documentation requirements
  

• Coordinate scheduling between clients, claimants, and assessors
  

• Act as the primary operational point of contact for referral partners
  

Assessor Recruitment & Coordination

• Identify, recruit, onboard, and manage IME assessors (physicians, psychologists, allied health professionals, etc.)
  

• Maintain an active and scalable roster of qualified assessors
  

• Ensure assessors meet credentialing, licensing, and compliance standards
  

Report Quality Control

• Review IME reports for completeness, accuracy, formatting, and compliance
  

• Ensure reports align with referral questions and client expectations
  

• Manage revisions, clarifications, and follow-ups with assessors
  

• Maintain quality benchmarks and turnaround standards
  

Systems & Process Development

• Work within industry-standard IME / case-management platforms
  

• Develop and refine SOPs for intake, scheduling, QA, and delivery
  

• Track KPIs related to turnaround time, quality, and assessor performance
  

• Prepare the operation for future scaling and team expansion
  

Startup & Growth Support

• Operate comfortably in a lean environment where you will be hands-on day-to-day
  

• Help define the structure of future intake and operations team roles
  

• Transition from individual contributor to team leader as volume increases
  

• 5+ years of experience in IME intake, medical legal coordination, or IME operations
  

• Strong knowledge of Ontario IME processes, timelines, and stakeholder expectations
  

• Proven experience recruiting and managing IME assessors
  

• Hands-on experience with IME or medical case-management platforms
  

• Strong quality control and report review experience
  

• Excellent written and verbal communication skills
  

• Highly organized, detail-oriented, and deadline-driven
  

• Comfortable working independently in a startup or high-growth environment
  

• Prior experience in an IME company, medical-legal firm, insurer, or assessment network
  

• Experience building or scaling intake and operations teams
  

• Familiarity with privacy, confidentiality, and PHIPA-related requirements
  

• Experience working with insurers, defense counsel, or plaintiff firms
  

• Remote-first role with flexible work environment
  

• Opportunity to build and lead IME operations from the ground up
  

• High level of autonomy and influence on business processes
  

• Competitive compensation based on experience
  

• Clear growth path into senior operations leadership