Housekeeping Manager

Job Description

Job Description

Job Description

THE OPPORTUNITY:

HOUSEKEEPING MANAGER

REPORTS TO GENERAL MANAGER

ACTIVITIES:

The duties and responsibilities for the Housekeeping Manager include, but are not limited to the following:

• Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
• Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house.
• Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.
• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training regarding safety, security, department procedures and service guidelines.
• Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
• Other duties as assigned by Management

COMPETENCIES WE ARE SEEKING:

• Previous experience as a Housekeeping Supervisor
• Proficiency with computers
• A team member with a positive attitude and a proven track record in results.
• Superior time management, organizational, problem resolution, and communication skills
• Strong leadership, supervisory and decision-making skills
• Strong commitment to quality & guest service

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodation is available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

To Learn more about InnVest visit https://innvesthotels.com/