Housekeeper - Seasonal - Worldmark Victoria

Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Housekeeper – Resort Operations

Essential Job Functions

• Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms and responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests. Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Strips linen in room and makes beds. Maintains and stocks housekeeping carts. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, marks, or carries linens. Disposes of garbage in the units. Assists with common‑area cleaning while waiting for units to be assigned. Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors. (60% time)


• Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escape any outstanding guest inquiry or concern to management that may require additional monitoring or follow‑up. Make appropriate service‑recovery recommendations. Promote teamwork and quality service through daily communications and coordination with other departments. (10% time)


• Ensure compliance with: Operational Compliance, Safety & Security, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)


• Build a “Count On Me” culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)


• Perform other duties as needed. (5% time)

Travel Requirements

Travel is not a requirement for this position. If training is required off‑site, it will be local and will be about half to full day of time.

Minimum Requirements and Qualifications

• Education


• High School diploma or equivalent preferred


• Training requirements


• N/A


• Knowledge and skills


• Detail oriented with organizational skills


• Familiarity with cleaning products and equipment


• Ability to read and comprehend routine instructions, short correspondence and memos


• Ability to give high priority to customer service


• Must maintain a professional appearance and a can‑do, positive attitude towards all guests and staff


• Must be people oriented and able to work independently or with others as needed


• Technical Skills


• Has knowledge of general cleaning concepts


• Has knowledge of cleaning chemicals


• Has experience with cleaning tools and equipment


• Job experience


• Six months related housekeeping experience preferred

Compensation

Generally starting at $22.50 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.