Flight Centre - Credit & Collections Associate - Toronto, Canada

Job Description

Credit & Collections Associate

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, operates leisure and corporate travel businesses in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia, and a global corporate travel management network extending to more than 90 countries through company‑owned businesses and independent licensees.

About The Opportunity

Our Americas company is looking for an experienced and motivated Credit & Collections Associate to join our dynamic central finance team (CCF) in the corporate business. This critical and highly visible position reports to the Credit Control Manager and works with external clients as well as other internal teams, including CCF, Operations and Sales.

Key Responsibilities

• Monitors clients for past‑due invoices and/or exceeded credit limits, making a high volume of collections contacts primarily via e‑mail and phone.


• Performs client account payment reconciliations.


• Researches and reconciles unapplied credits and open journal entries.


• Replies promptly to client questions and concerns.


• Reviews and processes client credit applications.


• Performs regular client reviews to ensure accurate records.


• Gathers relevant financial information to find appropriate solutions.


• Keeps detailed records of collection activities and conversations in our ERP system.


• Looks for ways to improve processes and generate efficiencies.


• Provides an exceptional customer service experience to our clients.


• Contributes to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

• A bachelor’s degree in accounting, finance, business, or a related field.


• 2+ years of experience in bookkeeping, accounts receivable, and previous experience as a credit and collections associate.


• Ability to work independently to accomplish team goals and objectives.


• Excellent professional verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner. French language skills (verbal and written) highly valued.


• Impeccable attention to detail, particularly numbers, spelling, and dates.


• High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines.


• Proven track record of negotiating payments and handling disputed charges.


• Familiarity with ERPs (preferably D365) to analyze payment patterns and enter data.


• Detailed working knowledge of Microsoft Office including Excel, Word, Teams, Outlook, and Microsoft Dynamics 365.


• Strong analytical and problem‑solving skills.


• Strong initiative to resolve issues and pursue opportunities as they are identified.


• Proven time management and organizational skills.

Work Perks! – What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.


• Reward & Recognition: Celebrate successes at our regular Buzz Nights and at the annual Global Gathering.


• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.


• Love for travel: We were founded by people who wanted to travel and wish others to do the same.


• Personal connections: We are a big business founded on personal relationships.


• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.


• A career, not a job: We offer genuine opportunities for people to grow and evolve.


• We back our people all the way: We are strongly committed to supporting every employee in professional and personal development.


• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Benefits Include:

• Generous paid time off policy


• Travel perks/discounts


• Health & Wellness Programs and Employee Financial Wellness Services


• National/International Award Nights and Conferences


• Group benefits including extended health care, dental and vision, gender‑affirming care, fertility care


• Insurance including life, AD&DD, critical illness, long‑term disability


• Employee Assistance Program


• RRSP/RPP with matching


• Tuition Reimbursement Program


• Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions


• Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

For this position, we anticipate offering an annual salary of $60,800. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all employees. We value an inclusive and supportive workplace that reflects the diversity of society. We are committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca.