Field Service Representative II

Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Working at heights
**Job Description**
**Division Specific Information**
As part of the Instrument and Enterprise Services team (ULS brand), you have the opportunity to join a community of field service representatives who have strong customer relationships and confirmed technical knowledge within our ULS division.
**How you will make an impact:**
This individual is a reliable, motivated professional who works well both independently and as part of a team. They take direction effectively, communicate clearly, and maintain a friendly, customer-focused approach. Curious and eager to learn, they continuously build their technical skills and seek improvement.
They show strong initiative, accountability, and pride of ownership, staying organized, punctual, and focused on delivering results. Driven and dependable, they consistently follow through and contribute positively to team and customer success.
**What you will do:**
Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, water systems, cold storage (refrigerators and freezers) and other equipment as needed.
Schedule and complete detailed preventative maintenance service to assure peak runtime.
Maintains professional and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.).
Understand customersu2019 needs to best promote service contracts, services, and new equipment.
Document daily service actions through the company work order database.
Adhere to ISO 9001 and ISO 17025 standards for the calibration and certification of customer equipment.
Accept training on various equipment and product lines to provide stellar service to our customers.
Work well with numerous manufacturers for day to day warranty related instrument service.
Submit expenses and handle spare partu2019s inventory in a timely and accurate manner.
**How will you get here?**
**Education**
Minimum requirement is post-secondary school diploma in electronics engineering.
**Required Experience**
2 years of experience in field service position.
Knowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.
Shown proficiency in multiple vendor product lines.
**Preferred Experience**
Five plus years in a similar position.
Dedication to delivering excellent customer service skills.
Strong electronic/electrical and mechanical troubleshooting skills.
**Knowledge, Skills, Abilities**
Requires proof of Covid-19 vaccination.
Mentor and train other colleagues with difficult service calls that require technical expertise.
Operate computers, smartphones and related software efficiently.
Work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation.
Support colleagues across region and country when required.
**Work Environment**
Ability to lift 50 lbs with assistance and carry 25-30 pounds continuously throughout the day.
Wear appropriate personal protective equipment when required.
Drive daily to customer sites within a territory, using a fleet vehicle.
Some overnight travel will be required.
Have a valid driveru2019s license and a safe driving record.
Ability to travel internationally for training (passport required or appropriate work visa).
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.