Emergency Response Communication Officer

Job Description

Job Summary And Requirements

This posting

This posting will be used to fill 4 casual positions

This job is based in the thriving and diverse city of Whitehorse in the beautiful Yukon .

About Us

The Yukon's Emergency Medical Services (YEMS) team delivers a wide scope of pre-hospital care. We deliver medical interventions, treatments, and critical care in every corner of the Yukon. Leadership, dedication, and partnership guides our work. We enact these qualities from the moment we receive a call to the time when we transfer a patient at a health care facility.

Your role

The Emergency Response Communications Officer (ERCO) is the first point of contact 911 callers have with Yukon Emergency Medical Services. Following established policies and standard operating procedures, the ERCO is responsible for receiving, evaluating, prioritizing, and dispatching both emergency and non-emergency medical incidents. ERCOs will efficiently assess, process, prioritize, coordinate, and deploy the appropriate land and air resources to deal with emergency medical situations throughout the Yukon within an appropriate timeframe, as prescribed by call priority and guiding documentation.

For more information on this job, please contact Cody Taylor, Commander, Technical Operations at

For more information about the recruitment process, please contact Ann Caron, HR Consultant at or

Your career, your home, your lifestyle

We are the Yukon public service. Every day, we come together to serve the people who live here and make a difference in so many ways. Here, you will find the diverse opportunities you desire to develop your career while enjoying a warm sense of community and vibrant artistic, cultural, and recreational amenities, all set in a spectacular natural environment.

As part of our team, your achievements and enjoyment in both your work and personal life will be valued as you explore the many opportunities the Yukon, and the Government of Yukon, has to offer.

Check Out

Yukon Life
Working at Yukon government

Requirements

Important application and job requirements

Essential qualifications

Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume.

Experience working in a fast paced, public facing, work environment
Experience in call-taking and/or dispatching, preferably in a first-response capacity would be an asset.
Experience liaising with allied agencies (i.e. Police, Fire, Health Care Professionals) would be considered an asset,
Experience working in emergency response, or a health care setting would be considered an asset.

It may be helpful for you to review "Prepare your resume and cover letter".

Skills

Desired knowledge, skills and suitability

If selected for an interview, candidates should have, and may be assessed on, the following:

Ability to demonstrate tact and diplomacy in dealing with clients' inquiries during difficult and emotional times while maintaining confidentiality.
Ability to interpret and apply policy with minimal oversight
Excellent interpersonal abilities, including verbal and written communication with medical professionals, and strong conflict resolution skills.
Excellent active listening skills in conjunction with fast paced typing abilities
Ability to work independently and as part of an interdisciplinary team.
Ability to prioritize work in a fast-paced environment with multiple critical and time-sensitive deadlines.

It may be helpful for you to review "The job interview process".

Conditions of employment

You must meet the following conditions before being hired, or within the time frame noted.

Security clearance including vulnerable sector check, CPR-HCP- current valid certification (will be provided), EMD valid certification (will be provided).

Job Requirements

This job requires you to perform, and/or be exposed to, the following:

Shift work including weekends and holidays, wearing a uniform, Works in an office setting, Exposure to Video Display Terminal (VDT) at least 70% of the time, Audio exposure to distressed, emotional, and injured clients, maintaining all conditions of employment, Successful completion of YEMS ERCO Training including EMD.

Learn more

For help on creating your E-recruitment profile, email E- or phone

Eligibility List

6 months