Director of Operations
Job Description
Join Atlantic Canada’s Leading Heavy-Duty Truck & Trailer Dealership! Universal Truck and Trailer is the region’s largest heavy‑duty truck and trailer dealership, proudly serving Southern New Brunswick and PEI. As an authorized dealer for premium brands Freightliner and Western Star, we deliver exceptional sales, service, parts, and warranty support. Our state‑of‑the‑art service bays and commitment to excellence set us apart. We service all makes and models of Class 6, 7, and 8 vehicles including luxury RVs while focusing on delighting customers through continuous team development.
We are seeking a dynamic and strategic Director of Operations to join our leadership team. Reporting directly to the General Manager, this role is pivotal in driving operational excellence across service, parts, and body shop departments. If you are a results‑driven leader with a passion for innovation and team empowerment, we want to hear from you.
Qualifications
- Undergraduate degree in Business Administration or Management.
- Industry related experience including 5+ years in leadership roles.
- Proven ability to empower and engage diverse teams.
- Strong background in project management and data‑driven decision‑making.
- Advanced computer skills and proficiency in analytics tools.
- Exceptional communication, negotiation, and problem‑solving skills.
- A reputation for delivering results and influencing positive change.
Responsibilities
- Lead operational strategy to ensure efficiency and profitability across multiple departments.
- Support annual budgets and strategic objectives, monitoring performance to achieve business goals.
- Leverage data insights and analytics to drive continuous improvement initiatives.
- Collaborate with cross‑functional teams—including sales, HR, and administration—for seamless alignment.
- Develop service and pricing policies that enhance customer satisfaction and competitiveness.
- Act as a persuasive communicator of company vision, inspiring teams at all levels.
- Oversee resolution of customer concerns promptly and professionally.
- Build strong relationships through regular engagement with key customers and accounts.
#J-18808-Ljbffr
How to Apply
Ready to start your career as a Director of Operations at J.D. Irving, Limited?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with J.D. Irving, Limited in Dieppe.
Is this a remote position?▼
This appears to be an on-site role in Dieppe.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.