Department Manager

Job Description

Job Description

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational & visual experience for your store, customers & colleagues, stay aware of your store’s strengths, opportunities and competitors, analyze and follow up on sales, and create plans to optimise results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines


• Represent yourself and the H&M brand positively during customer interactions


• Be aware of and take responsibility for your department's strengths, identify commercial opportunities and act on them


• Establish and analyse sales and budget goals, creating plans to optimise results


• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers


• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives


• Manage your department in a cost‑efficient way


• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges


• Ensure all admin routines for both people and operations are handled correctly

Fashion & Trend Awareness

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers


• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

• Recruit, onboard, manage performance, up‑skill and develop your team in‑store


• Complete performance evaluations and succession planning to support business & team needs


• Retain and share your knowledge and skills with your team


• Collaborate, plan and work with the in‑store Visual Merchandiser team


• Give and receive feedback with colleagues to learn, develop & support each other


• Plan and schedule teams


• Communicate regularly to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc


• Ensure all procedures, routines and legal requirements in all areas of the store are followed


• Participate in relevant available onboarding & introduction processes, training and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

• Secure a clean and tidy sales floor and back‑of‑house including stockroom areas


• Ensure high fashion quality, visual and commercial product presentation, with good garment care


• Secure good stock levels and provide input on allocation to Area team


• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and internal routines, utilising all tools and technology provided


• Maintain and follow best practice for any in‑store OMNI services & in‑store tech services/tools, e.g. Instore Care App, Click & Collect, Smart Store


• Secure a strong balance and maintain price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store


• Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness etc)


• Open and close the store daily

Qualifications

Who You Are

• To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others.


• You must be ambitious, an effective communicator, supportive, an analytical solution‑finder, capable of working with numbers and managing statistics.


• You are achievement‑oriented, motivated by performance and competition to be truly customer‑centric.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability


• We pride ourselves on being a values‑driven organisation, guided by our 7 unique values that have been part of our success story for over 75 years


• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues


• We are an inclusive company where you’re encouraged to be yourself at work


• You will have access to a large global talent community, where career growth and aspirations have no limits


• We believe in supporting your overall well‑being and offer comprehensive benefits inclusive of health insurance, wellness and family support programmes, company‑match retirement plan, paid leave programmes and paid time off, including a community day to serve your local community


• You’ll be able to express your personal style with our employee discount at H&M, Other Stories and COS

Additional Information

Pay Status: Salary

*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion – a world with one ultimate goal: to unleash your self‑expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.