Customer Service Agent
Job Description
As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your role
- Answer client calls
- Listen to clients' needs and offer personalized solutions.
- Help clients use our banking applications
- Advise and offer transaction or credit solutions
- Refer clients with specialized needs to your colleagues
- Collaborate and share knowledge with your colleagues
The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight.
The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday and Sunday from 9:00 a.m. 5:00 p.m.
Your work schedule is variable, and you'll be informed of your schedule three weeks in advance.
Your team
We offer a stimulating and inclusive work environment. You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you'll work with colleagues in an environment that fosters to learning and growth.
Learning and development
You will begin with a eight to nine-week on-the-job training. You'll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.
Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.
Prerequisites
- High school diploma
- Customer service experience
- Promote the values of partnership, empowerment and agility
- Eagerness to develop your skills
How to Apply
Ready to start your career as a Customer Service Agent at National Bank?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with National Bank in Sherbrooke.
Is this a remote position?▼
This appears to be an on-site role in Sherbrooke.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.