Customer Care Representative

Job Description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

This is a maternity leave coverage for a 1-year contract with the possibility of extension.

Working Location:

Chilliwack, British Columbia

Reporting to

Regional Clinic Manager

A day in the life of a Customer Care Representative involves

• Providing exceptional customer service in person, over the phone and by email


• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals


• Managing and maintaining client accounts while building relationships


• Working with insurance companies to ensure successful third‑party billing operations


• Assisting with cleanings and minor in‑clinic device repairs – training provided!

What you get in return

• This role offers an hourly wage of $20–$23, based on experience.


• Extended Health Benefits Package from day one


• 3 weeks vacation to start, increasing with tenure


• 6 days of personal time in your first year


• Additional days off, including your Birthday!


• Monday – Friday (business hours)


• Eligible for Monthly Bonus


• Growth and development opportunities including education sponsorship

We'd love to hear from you if

• You possess strong communication and customer service skills


• You have experience or would enjoy working on and reconciling accounts receivable


• Your alignment with our value of helping others


• You have a “Can‑Do” attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

Equal Opportunity Employer

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.