Community Manager

Job Description

Come join one of Canada’s Top Small & Medium Employers in the Okanagan! Mission Group provides team members with a competitive base salary, annual merit pay increases, paid vacation, a comprehensive benefits plan, a generous education and training program, and more. In addition, team members can enjoy paid time off each month to volunteer for causes they care about!

Mission Group is seeking an experienced and detail-oriented Community Manager to lead the operations of a newly constructed 157-unit purpose-built high-rise residential rental in the heart of downtown Kelowna. Reporting to the Director of Property Management, this role is responsible for overseeing all aspects of daily building operations – including full-cycle leasing, resident relations, regulatory compliance, vendor coordination, and ongoing property oversight. The successful candidate will operate with a high degree of autonomy, ensuring operational excellence, strong financial performance, and a professional service-driven resident experience.

The successful candidate may live on-site or must reside within 10 kilometers of the property to ensure consistent site presence and timely responses, including participation in an on-call rotation.

The ideal start date for this position is April 1, 2026.

What you’ll do:

• Oversee the day-to-day on-site operations of a 157-unit residential high-rise, delivering a consistently high standard of service to current and prospective residents


• Manage the full leasing lifecycle, including prospecting, responding to inquiries, pre-screening applicants, conducting credit and reference checks, preparing lease documentation, and coordinating approvals


• Serve as the primary point of contact for residents and prospective tenants, ensuring inquiries, concerns, and service requests are acknowledged and addressed within established service timelines


• Coordinate and oversee resident move-ins and move-outs, unit inspections, showings, and property tours, ensuring a smooth and professional resident experience


• Prepare and distribute resident communications and notices in compliance with the Residential Tenancy Act and company policies


• Maintain oversight of the building’s common areas, exterior spaces, and grounds, ensuring cleanliness, safety, and presentation standards are consistently met


• Liaise with maintenance staff, contractors, and external service providers to identify, troubleshoot, and resolve building and resident issues in a timely manner


• Monitor and support the ongoing upkeep and preventative maintenance of building systems, equipment, and facilities


• Utilize on-site property management and rental management software to maintain accurate records, resident files, and operational documentation


• Complete administrative tasks including correspondence, reporting, data entry, and record management


• Actively participate in internal meetings, site meetings, and operational discussions related to building performance and resident experience


• Participate in an on-call rotation to respond to after-hours emergencies on designated evenings and weekends

What you’ll bring:

• 3–5 years of experience in residential property or community management; high-rise or large-building experience preferred


• Strong working knowledge of the BC Residential Tenancy Act and privacy legislation, with the ability to apply them consistently


• Proven ability to manage a residential property independently, including leasing, resident relations, operations coordination, and administration


• Excellent organization, time-management, and multitasking skills, with the ability to prioritize in a fast-paced environment


• Strong customer service, communication, and conflict-resolution skills, with sound judgment and professional boundaries


• Proficiency with property management software and Microsoft Office (Word, Excel, Outlook)


• High level of professionalism, integrity, and discretion when handling confidential information


• Self-motivated, dependable, and adaptable, with the flexibility to work occasional evenings, weekends, and participate in an on-call rotation

What We Offer:

• Competitive base pay and annual bonus program


• Generous vacation and paid volunteering plans


• Personal and professional development support


• Dental care and extended health care benefits


• Annual health spending account


• Paid sick time


• RRSP matching plan


• Company team-building events

About Mission Group:

At Mission Group we create places for people to flourish. We don’t just build homes – we also work hard at building communities, careers, and opportunities. Our team members are not just employees, they are also the current and future workers, experts, entrepreneurs, and leaders in our industry. Whatever path they’re on, we take pride in helping them achieve their goals while they’re helping us achieve ours.

Try a new path. See where it can take you.