Clinical Team Lead

Job Description

Classic LifeCare is a trusted, family-run home care agency with over 50 years of experience providing exceptional healthcare services. We take pride in our accreditation by Accreditation Canada. We are currently seeking a Clinical Team Lead to join our Prince George branch. The Clinical Lead is responsible for ensuring the delivery of exceptional, client-centered home care services. This position plays a critical role in connecting operations and clinical teams, ensuring seamless coordination and consistent quality of care. Working closely with scheduling, nursing, client services, and field staff, the Clinical Team Lead promotes service excellence, safety and continuous improvement.

Salary: starting at $60,000 annually.

This is a full-time position, Monday to Friday from 8:00am to 4:30pm.

Key Responsibilities

· Monitor client services to ensure adherence to agency policy and procedures, clinical protocols, and regulatory requirements.

· Conduct audits of documentation, and operational workflows to ensure clinical and operational alignment.

· Ensure compliance with contracts and funders for our Prince George location.

· Serve as a key point of escalation for complex client concerns involving service or scheduling issues.

· Ensure client needs are met through a coordinated approach between clinical teams (e.g. field employees) and operations (e.g. client care coordinators).

· Promote individualized, culturally sensitive, and safe care.

· Provide coaching, leadership and mentorship to the client care coordinators ensuring adherence to operational standards.

· Identify gaps in training or workflow and collaborate with education developed solutions.

· Foster a collaborative environment where clinical and operations teams can problem-solve together.

· Partner with scheduling, nursing, human resources, and client care teams to resolve service gaps and ensure continuity of care.

· Build relationships with community contacts and attend community events to promote the company services.  

. Build relationships with employees and clients to ensure that that the services provided meet the client and company expectations.

· Lead clinical improvement projects using operational data and client feedback.

· Report on clinical outcomes, compliance metrics, and clinical performance indicators.

· Responsible for the overall management and operations of the Prince George office.

· Collaborate effectively with cross-location teams to align priorities and drive company objectives.

Qualifications

· Diploma or degree in Nursing, Health Care Administration, Social Services, or a related field (or equivalent experience).

· Experience in home care, community health, clinical coordination, or operational leadership preferred.

· Previous experience working across both operations and clinical functions is a strong asset.

· Supervisory or leadership experience preferred.

· Registration with the BCCNM (asset). 

Skills & Attributes

· Demonstrated ability to connect, collaborate with, and influence both operations and clinical teams.

· Strong understanding of person-centered care, scheduling workflows, and clinical practice expectations.

· Excellent communication, conflict resolution, and relationship-building skills.

· High attention to detail with strong documentation, reporting, and follow-through abilities.

· Ability to analyze operational and clinical data to identify trends and drive improvements.

· Proficient with computer systems (AlayaCare, ADP, iTacit) and MS Office applications.

· Comfortable managing multiple priorities and working independently.

Working Conditions

· Combination of office work and virtual collaboration

· Requires access to reliable transportation for local travel.

· Flexibility with hours may be needed to support operational needs

Why Join Our Team

· Join a mission and values driven organization committed to compassionate, high-quality home care.

· Play a central role in connecting operations and clinical care, improving outcomes for clients and employees.

· Be part of a supportive team environment with opportunities for growth and leadership.

At Classic LifeCare, we value kindness, empathy, joy, respect, and understanding. If you're passionate about helping others and looking to grow in a supportive environment, we'd love to hear from you. Apply today—we look forward to connecting with you soon