Children's Services Representative

Job Description

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that's expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada's Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program

• With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.

• Employer of Choice

• Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

• Benefits and Wellness

• Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.

• Inclusive and Diverse Workforce

• We're committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Supervisor, Child Care Services, is responsible for determining the eligibility of applicants for child care fee assistance in accordance with provincial legislation and Regional policies; ensuring the needs of applicants receiving child care fee assistance are considered as per their enrolment requirements; informing applicants of their rights and responsibilities for receiving child care fee assistance; informing service providers of Regional practices and reporting requirements; and maintaining accurate and current applicant, provider and child profile information.

WHAT YOU'LL BE DOING

• Interviews applicants and verifies eligibility for child care fee assistance using required documentation in accordance with Provincial and Regional Guidelines.

• Reviews and verifies client eligibility; monitors compliance with program standards and agreements.

• Confirms child care enrolment and parent contribution with applicant and service provider.

• Performs routine case management functions through annual personal interviews and six month reviews for exceptional circumstances; directs contact with applicants, file set up and maintenance and Ontario Child Care Management System (OCCMS) data entry.

• Verifies names of children receiving child care fee assistance according to child care management system and service providers record of attendance.

• Informs applicants of all aspects of fee assistance and advises applicants of support services available to them.

• Adheres to and maintains OCCMS standards.

• Inputs accurate and complete statistical information and forwards statistics monthly to the Supervisor.

• Liaises with Regional Staff; develops and maintains effective partnerships with community agencies.

• Represents the Department in the co-ordination and presentation of training sessions; provides orientation to new operators regarding attendance recording, billing and invoicing procedures.

• Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a Community College Diploma in Childhood Education or approved equivalent combination of education and experience.

• Minimum two (2) years experience as an early childhood educator in a licensed early childhood program including supervisory or leadership experience or equivalent experience in a home child care environment.

• Valid Ontario Class "G" driver's license and reliable vehicle for use on corporate business.

• Knowledge of relevant Standards, Acts, Regulations and Guidelines pertaining to childcare, nurseries, Ontario Works program and parenting programs.

• Knowledge of local community agencies and the services they provide.

• Satisfactory Police Criminal Background Check.