Bilingual Service Desk Analyst

Job Description

About Us

Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US.

If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients' businesses. We value teamwork, fun, and achieving amazing results together.

Job Overview

Reporting to the Service Desk Manager, the Bilingual Service Desk Analyst is responsible for providing technical support to end-users, troubleshooting issues, and providing excellent customer service. This is a replacement position supporting the ongoing needs of the department.

Key Responsibilities

Managing incidents and service requests
Maintaining documentation
Communication with clients regularly
Offer both onsite and remote support for computer hardware, software applications, incident troubleshooting, and configuration to an assigned group of client companies
Participate in IT Services as assigned (e.g., backups/restoration, thread prevention, etc)

Qualifications

Experience
Previous experience with MS Office applications, Office 365, SharePoint/One Drive, Microsoft Azure, and Microsoft Exchange required
Previous experience building and repairing computer hardware, and a working knowledge of past and existing computer hardware components & technologies required
Previous experience with Active Directory, Domain Services, and Windows Operating Systems (Consumer/Server) required
Previous experience in a Customer Service or Helpdesk Environment is preferred
Education: Bachelor's degree or College diploma in Information Technology, Computer Science, or a related field considered an asset
Skills:
Fluency in both English and French (written and verbal) is required.
Technical Support and Troubleshooting skills
Analytical skills with the ability to solve complex issues
Excellent customer support and customer service skills
Ability to work well in a team
A theoretical working knowledge of virtualization and remote application delivery services preferred
Strong ability to prioritize tasks and meet deadlines
Strong attention to detail and accuracy
Professional verbal and written communication skills
Must possess a valid driver's license
Working Conditions

Must be able to obtain and maintain a clear criminal record check
Physically able to perform all listed job duties
This role involves working in a variety of environments and includes regular interaction with staff and members of the public
On Call/Shiftwork as required to provide after-hour client support
Various shifts at a fast pace to meet service level requirements of our clients

Methods and procedures described or implied in the job profile may be altered to accommodate employees.

What We Offer

Competitive salary and benefits package
Registered Retirement Savings Plan with Company Matching
Employee Share Purchase Plan
Subsidized Gym Membership
Subsidized Phone Plan
Opportunities for professional development and career growth
Collaborative and innovative work environment

If this sounds like an opportunity you would like to be a part of, please apply

Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to if you have any questions.