Bilingual Auto Claims Advisor – AMF Licensed

Job Description

Overview

Work Location: Greenfield Park, Quebec, Canada

Hours: 35 per week

Line Of Business: TD Insurance

Pay Details: 58 800 $ / 58,800 - 83 000 $ / 83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on the candidate's skills, experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview

TD Insurance is part of TD Bank Group (TD). We provide legendary experiences and trusted advice to our customers, helping protect them with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurers in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

TD Insurance is committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees spanning Atlantic Canada, Quebec, Ontario and Alberta, the company is growing and focused on helping you grow. TD Insurance offers a stable and dynamic work environment where talent is valued and professional development helps colleagues reach their potential. More than just a job, we offer rewarding careers.

TD Insurance Auto Centre Teams provide a one-stop shop for customers by making it easy to address all auto claim needs — drop off vehicle, arrange a rental, and speak to a claims professional in one location. We strive to build deep and long-lasting relationships with customers by delivering value, understanding needs, and offering trusted advice.

Job Details

What You'll Do

As an Auto Claims Advisor, you will represent TD Insurance and assist in facilitating a claim from start to finish. You will make an impact by growing your skills within our culture of care and perform a range of responsibilities, which may include the following accountabilities:

• Make an impact: Support customer claims from start to finish; arrange towing, set up appraisals, and outline policy coverage to the customer.


• Gather, organize and verify required information and documentation to ensure a thorough and complete facts compilation for claims.


• Reconcile estimates from new and preferred vendors to reach appropriate settlements for damages.


• Contribute to team productivity by maintaining a positive file count and open/close ratio.


• Collaborate with internal partners, external vendors (e.g., Enterprise, TD Auto Centre partners, direct repair networks, and non-preferred shops).

• Experience Growth

• Research coverage scenarios and apply knowledge to customer claim files.


• Learn and demonstrate customer-centric and TD Insurance Group objectives while contributing to deliverables.

• Cultivate our Culture of Care

• Treat every case as unique; apply unbiased methods to achieve fair and equitable settlements.


• Communicate clear claims processing requirements to customers, maintain detailed claims notes, and provide timely progress updates and responses to inquiries.


• Participate as a team member and contribute to a positive work environment.

Job Requirements

What You Need to Succeed

We acknowledge diverse experiences. If you have relevant experience not listed below, share it in your resume or cover letter.

• You must hold a claims adjuster license issued by the Autorité des marchés financiers (AMF).


• Proven experience in automobile claims adjusting is required.


• Excellent customer service skills; dedicated to meeting or exceeding expectations of internal and external clients.


• Superior time management skills; thrives in a fast-paced environment with competing priorities.


• Proven ability to negotiate positive outcomes when reasonably possible.


• Demonstrated clear and professional written and verbal communication; strong active listening skills.


• Strong ability to conduct thorough investigations, analyze evidence, and identify discrepancies or gaps in data and reports.


• Demonstrated support for process improvements.

#IN-TDI

Who We Are

As part of TD Bank Group, TD Insurance cares for Canadian families by providing the best advice, protection, and support in moments of need. We offer a wide range of products, including General Insurance and Life & Health. We aim to make every interaction, product, and experience remarkably human and simple for more than four million customers.

Our Total Rewards Package

Our Total Rewards package reflects our commitment to colleagues’ financial, physical, and mental well-being. It includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information

We are pleased you’re considering a career with TD. Regular development conversations, training programs, and a competitive benefits plan support our colleagues to thrive both at work and home. This job opportunity is subject to provincial regulation for employment purposes. Provincial regulations may vary by province or territory.

Colleague Development

If you’re interested in a specific career path or skill-building opportunities, TD supports you with regular career, development, and performance conversations, online learning, and mentoring programs to unlock future opportunities. TD is committed to a respectful workplace where diverse perspectives are valued and fair opportunities to grow are provided.

Training & Onboarding

We provide training and onboarding sessions to ensure you have what you need to succeed in your role.

Interview Process

We will contact candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

Your accessibility is important. Let us know if you require accommodations (including accessible meeting rooms, captioning for virtual interviews) to participate fully in the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only): Sans Objet