Analyste au support applicatif / Application Support Analyst
NÖORD TECHNOLOGIES
Laval
Job Description
Job Description
Nous sommes actuellement à la recherche d’un analyste au support applicatif pour un de nos clients. Il s'agit d'un éditeur logiciel international.
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As a member of the application support team, you will have extensive product knowledge. You will be responsible for providing high quality and efficient professional (Level 2) support to the growing customer base.
You will be responsible for resolving support tickets, while providing dedicated and personalized follow up to all accounts. In addition, you will work with the development teams to escalate issues and understand new features before they are released to customers. This role will ensure continuous software improvements and seamless support for our customers.
Requirements
Exigences:Bonne connaissance de Linux
Bonne connaissance de Script Shell
Bonne connaissance de systèmes de surveillance (ex.: Nagios)
Bonne connaissance de l'administration de sites web et des back ups.
Bonne connaissance de l'administration des réseaux et des pare-feux.
Connaissance d'un outil de ticketingBilinguisme: Français et anglais
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Requirements:
Good knowledge of Linux
Good knowledge of Script Shell
Good knowledge of monitoring systems (e.g. Nagios)
Good knowledge of web site administration and back ups.
Good knowledge of network administration and firewalls.
Knowledge of a ticketing tool.Bilingualism: French and English
How to Apply
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This role is with NÖORD TECHNOLOGIES in Laval.
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